Director of HR Operations

5 days ago

Dallas, Texas, United States Sonida Senior Living Full time

Sonida Senior Living is one of the nation's leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates 97 communities that are home to nearly 12,000 residents across 20 states providing comfortable, safe, affordable communities where residents can form friendships, enjoy new experiences and receive personalized care from dedicated team members who treat them family. 

Job Description: 

The Director of HR Operations will play a pivotal role in supporting, scaling and optimizing the Sonida Senior Living HR infrastructure. This leader oversees HR process improvement and service delivery while driving excellence in operational support and scalability.

The ideal candidate is a hands-on, strategic thinker with a strong background in rapid-growth, multi-state, multi-site organizations. The successful candidate will be optimistic, service-oriented, process driven with an understanding of labor management within a distributed workforce.

*This is an onsite role based in our Dallas office. 

Responsibilities:

Strategic Leadership

  • Identify and implement opportunities to support the growth and development of HR operations strategy aligned with business goals
  • In partnership with the CHRO, collaborate with regional operations leaders and HR functional leads to ensure consistent and scalable HR practices
  • Lead organizational initiatives to improve HR service delivery and employee experience

HR Systems and Technology

  • Drive HR system optimization and automation through evaluation of current and prospective systems to identify opportunities to improve HR workflows and user experience

Process & Policy Management

  • Standardize and streamline HR processes to support field operations and employee experience, including talent acquisition, onboarding, offboarding, payroll, and benefits administration
  • Ensure process and policy documentation to ensure HR operations are clear, repeatable, and scalable
  • Identify and implement process improvements to enhance HR operational efficiency, standardization and centralization where appropriate

Compliance & Risk Management

  • Partner with CHRO, legal and operations teams to mitigate risk to the organization
  • Proactively ensure compliance with state and federal labor laws and internal policies

Data & Analytics

  • Provide strategic insights through HR metrics, dashboards, and workforce analytics
  • Ensure the accuracy and availability of data related to labor management and workforce decisions
  • Collaborate with functional HR leads to establish relevant metrics to support HR projects and initiatives

Project Management

  • Lead or support HR projects such as system implementations, policy harmonization, and organizational changes associated with organic and acquisition growth

Stakeholder Collaboration

  • Cross-functional collaboration with HR functional areas (Talent Acquisition, HR Business Partners, Total Rewards and HRIS), payroll and finance to deliver best-in-class HR support

Team Leadership

  • Lead high-performing HR teams as assigned

Qualifications: 

  • Bachelor's degree in Human Resources, Business Administration, or related field preferred
  • 5–8 years of experience in HR operations, operations, or strategy
  • Expertise in HRIS systems, process optimization, and labor management
  • Experience with process improvement methodologies
  • Excellent organizational, analytical, and communication skills
  • Ability to work effectively across cultures and time zones
  • Experience supporting HR in a multi-site, multi-state organization
  • Exceptional communication and team-building skills
  • Willingness to travel 25%.

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