Case Worker/Case Management/Full Time

4 days ago

Farmington, Michigan, United States San Juan Regional Medical Center Full time
Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.Case Workers are entrusted to provide pro-active social work for high-risk patients to optimize the patient/family experience in potentially life-altering situations. They are an integral part of a multidisciplinary team who coordinates a variety of services such as complex discharge planning, crisis intervention, family meetings, bereavement, client advocacy, referrals, prevention, education, psychosocial support and support for Social Determinants of Health.

Required Behaviors:

  • As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

  • Graduate of an accredited bachelor or master school of psychology or related field
  • Assertive and diplomatic communication skills
  • Self-motivated and accountable
  • Team oriented
  • Highly organized

Preferred Qualifications:

  • Computer experience
  • One (1) year experience in a healthcare setting

Duties and Responsibilities:

  • Interview patients and/or family members to obtain information about Social Determinants of Health (SDoH) including social, emotional, and financial factors which impact health status
  • Provides resources and counseling for SDoH issues
  • Completes referrals to psychiatric organizations and facilitates transfers as recommended by ED providers
  • Arrange transportation home from the ED in complex situations
  • Coordinates complex discharge dispositions from the ED
  • Responds to referrals from patients, families, physicians, hospital staff, and community agencies
  • Participate in interdisciplinary team approach to coordinate post-hospitalization resources/services for complex discharges and those with psychosocial, financial issues
  • Discuss Advance Directives with patient/family and obtain a copy of the medical record. Maintain ability to counsel patients and families on end-of-life issues
  • Demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's requirements relative to his/her age specific needs
  • Demonstrate knowledge and skill in providing for patient legal and ethical concerns
  • Provide mental health, alcohol and substance abuse screening and referral
  • Provide crisis intervention and/or short-term counseling
  • Facilitate self-determination and self-care through the tenets of advocacy, shared decision making, and education
  • Practice cultural competence, with awareness and respect for diversity
  • Assist with navigating the health care system to achieve successful care during transitions
  • Support and maintain compliance with federal, state, local, organizational, and certification rules and regulations
  • Maintain adequate working knowledge of local resources
  • Maintain up-to-date knowledge of entitlement programs, eligibility requirements and benefits for state and federal assistance programs
  • Pursue professional excellence and maintain competence in practice
  • Each employee is responsible for implementing SJRMC's Service Standards into their daily work:

Safety, Courtesy, Effectiveness, and Stewardship

  • Other duties as assigned

Physical Demands and Environmental Work Conditions:

  • Prolonged standing/sitting/walking
  • Fast-paced environment
  • High level of activity with many interruptions
  • Possible exposure to communicable disease
  • Repetitive motion (i.e., keyboard usage)

Sensory Requirements:

The employee will need to be able to hear:

  • Alarms on equipment/fire alarms/overhead announcements
  • Patients/families verbal discussion
  • Instructions/feedback for other healthcare providers

The employee will need to be able to:

  • See and focus on close-up and distant objects
  • Have intact: peripheral vision and depth perception

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