Program Manager

Title: Mobile and Web Program Manager

Job Description:

The Mobile and Web Program Manager would be transformational leader leading multiple Mobile and Web projects and programs implementing digital-first technology solutions associated with Client's multiple products and Services. The Mobile and Web Program Manager oversees the implementation of initiatives, identifies interdependencies, and drives successful project deliveries.

Specifically, the Program Manager would be responsible for:

• Lead enterprise-wide digital product strategy, planning, and development in Mobile and Web projects and programs.
• Responsible for multi-million software and operations budgets.
• Responsible for successful executive approval and deployment of products and enhancements through all approval phases of project or agile methods.
• Develop, lead, and deliver innovative and transformative business initiatives benefiting customers, dealers, and associates.
• Represent and advocate for the IT and Business in strategic planning, product development and solution management working for enterprise-wide alignment among all internal Business Units and corporate strategies.
• Deliver digital innovations that are highly complex requiring tiered release management, complex organization change management and complex communication plans across Business Units and externally (field, dealers, customers, business partners).
• This product owner will provide leadership to a complex organization comprised of associates, contingent staff,professional services, and vendor partners in multiple locations (on-shore and off-shore).
• This Mobile and Web Program Manager should have a strong background in successfully delivering complex Mobile and Web projects, deep customer empathy, strong execution capabilities, a data-driven decision-making mindset and a track record of building strong business partnerships and alignment at executive through front line levels.

Position Success Criteria (Desired) - 'WANTS' = Minimum Educational Qualifications

Key Performance Indicators

• Speed of implementations
• Leadership and team effectiveness
• Delivery of project KPIs
• Project budget management
• Level of innovation proposed

Minimum Educational Qualifications:

• BA/BS Education level

Minimum Experience:

• Over 10+ years of management experience in leading technology solution implementation, critical business process improvement effort, and customer experience. Working in fastpaced, dynamic settings
• Ability to Lead major complex programs from initiation through implementation, including coordinating the efforts of internal stakeholders, professional services, and business partners
• Proven ability to synthesize information quickly and efficiently in delivering practical and effective initiatives covering people, processes, tools, and organization
• Program financial understanding, program and scope estimating
• Experience with Mobile and web digital business programs
• Communication experience and experience working with technical management teams to develop systems, solutions, and products
• Strong IT-centric mindset to deliver seamless experience to our customers
• Strong customer-centric mindset to deliver seamless experience to our customers
• Ability to present complex information in a clear and concise manner to executives
• Experience with building and maintaining roadmaps, using roadmap and portfolio management tools

Additional Job-Specific Skills:

• Experience working with Agile teams.
• Exceptional communication and facilitation skills.
• Experience delivering technical programs or products from inception through delivery to post launch
• Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
• Proven track record of building solid partner relationships and influencing and negotiating with key stakeholders
• Leadership skills required to capture, prioritize, and resolve for competing initiatives ensuring strategic alignment, inter-company communication, and achievement of dates and deliverables.
• Ability to understand complex processes and their interrelations across all business partners
• Ability to weigh risks and benefits of recommendations and ability to create business justification for all recommendations presented
• Ability to guide team through day-to-day project challenges while remaining focused on the "big picture" customer problem at hand
• Proven experience in formulating and executing both short and long-term program strategic goals
  • Change Management experience
• Experience creating dashboards, road maps, and other reporting for the executive level

Key Responsibilities:

List the key accountabilities that must be carried out to fulfil the job purpose: 75% of time

• Lead, direct and remove impediments for skilled teams of multiple internal and external resources including on-shore and off-shore members.
• Direct management and execution of responsibility to appropriate Program and Project leads, Business Analysts, Architects, Developers, Testers, Scrum Masters, Business Owners, etc.
• Collaborate with executives and stakeholders and ensure clear definition of strategy, objectives, and implementation goals across Corporate Strategy, IT, and Business. Present project proposals and updates to senior management; communicate all project impediments and collaborate to ensure speedy removal. 15% of time
• Create an effective, engaged organization via Development, Coach and Mentoring the team towards excellence in the work and delivery.
• Active role in recruiting new talent from intern to senior IT professionals. 15% of time.
• Manage product budget and, when relevant, maintain all external vendor relationships. 10% Desired Skills (not must haves, but nice to have skills)