Customer Account Specialist

5 days ago

Hudson, Wisconsin, United States Ciranda Full time

Customer Account Specialist

Ciranda is a company rooted in five core values which include: Curiosity, Courage, Collaboration, Clarity, and Character. These values shape Ciranda's culture and drive our success, making us a remarkable company to engage with.

Job Purpose Summary

The Customer Account Specialist manages a defined domestic territory of Ciranda customer accounts, collaborating with the Sales department to manage customer communications and to process customer orders accurately and efficiently.

Responsibilities

  • Manage relationships with assigned domestic customer accounts, confirming, and entering orders, overseeing the order life cycle from placement to delivery.
  • Serve as one of the primary points of contacts for assigned customer accounts for all order and invoicing questions.
  • Arrange domestic delivery of orders to customers in cases where it is requested.
  • Communicate order discrepancies to customers, truck brokers and Sales colleagues, while working to resolve issues.
  • Accept and process prepayment orders.
  • Continually communicating with warehouses to ensure shipments are dispatched on time and correct product and lots are pulled and shipped.
  • Enter all bills of lading for assigned accounts.
  • Create customer claims for assigned accounts.
  • Act as back-up to Senior Customer Account Specialists during absences or in times of high volume.
  • Other duties and special projects as assigned.

Required Education & Experience

  • High school education or equivalent required.

  • Minimum one year of related experience, such as order fulfillment, required.

Desired Competencies

  • Effective Communication: Clearly and effectively conveys information, ideas, facts, and perspectives with people inside and outside of an organization.
  • Operational Excellence: Understands foundational business elements and performs work efficiently to achieve expected results.
  • Reliability and Commitment: Participates in group projects, contributes to conversations, and completes individual assignments for which they are responsible.
  • Collaboration: Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all parties.
  • Conflict Management: Skillfully managing conflicts and complaints to achieve goals, overcome challenges, and secure support for plans and projects.

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