Quality Assurance and Improvement Coordinator

Working Title: Quality Assurance and Improvement Coordinator
Job Class: Human Services Program Representative 2
Agency: Human Services Dept

• Job ID: 89888
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/28/2025
• Closing Date: 11/17/2025
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS-Central Office / BHA SUD Policy
• Work Shift/Work Hours: Day Shift / 8:00am to 4:30pm
• Days of Work: Monday - Friday
• Travel Required: Yes, (Approximately 10% for meetings and site visits)
• Salary Range: $ $47.76 / hourly; $67,651 - $99,722 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for
telework
for applicants who reside in Minnesota
or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
Flexible work hours may be permitted with supervisor approval.
This position provides strategic leadership and oversight for Minnesota's Substance Use Disorder (SUD) and behavioral health systems within the Medicaid program. It focuses on utilization management, provider certification, managed care collaboration, and the statewide transition to American Society of Addition Medicine (ASAM) 4th Edition standards. The role ensures effective program oversight, compliance, and quality service delivery through coordination with Managed Care Organizations (MCOs), community partners, and state and federal agencies.

Some responsibilities include, but not limited to:

• Design, implement, and improve utilization management systems to ensure compliance and quality care.
• Provide technical assistance to providers in conjunction with the utilization management vendor
• Serve as the primary liaison with MCOs and community partners on service delivery and reimbursement alignment.
• Negotiate contract amendments and implement legislative and policy initiatives.
• Oversee certification of SUD providers under ASAM 3rd Edition and support transition to 4th Edition.
• Monitor provider policies, enhancement eligibility, and out-of-state program compliance with state and federal requirements.

Minimum Qualifications
*To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.***
Three (3) years of expert work experience in the field of substance use disorder and/or mental health services.

Experience must clearly demonstrate:

• Significant experience in behavioral health or SUD program administration within Medicaid or a similar healthcare system.
• Experience in policy development, program implementation, and/or regulatory compliance at the state or federal level.
• Demonstrated leadership in utilization management and/or provider certification systems.
• Knowledge of ASAM criteria and SUD levels of care.
• Skilled at using MS Office Suite programs: Word, Excel, PowerPoint and Outlook.
• Bachelor's Degree higher in Human Services, Psychology, Public Health, Social Work or related field may substitute for one (1) year of work experience.
• Master's Degree higher in Human Services, Psychology, Public Health, Social Work or related field can substitute for two (2) years of work experience.

Preferred Qualifications

• Licensed as an alcohol and drug counselor or a mental health professional with substance use disorder experience.
• Experience managing cross-sector partnerships, including with Managed Care Organizations (MCOs) or community-based providers.
• In-depth experience with ASAM 3rd and 4th Edition implementation and provider certification processes.
• Experience working effectively with others from different backgrounds and cultures.
• Familiarity with Minnesota statutes and DHS licensing requirements related to behavioral health and SUD treatment.
• Strong human relations, communication, and facilitation skills; communicates clearly and professionally—both verbally and in writing—while engaging stakeholders effectively and responding openly to requests and concerns.

Additional Requirements

• Minnesota Department of Human Services(DHS) criminal background check will be conducted on all finalists for this position. Finalists must pass the DHS background check.
• Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s).

How To Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at or email For additional information about the application process, go to

Contact

If you have questions about this position, contact Amelia Fink at

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID# 89888, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Dennis Stevenson at

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at or DEPARTMENT OF HUMAN for assistance.

About Human Services Dept
WE MAKE A DIFFERENCE The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.
What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year

• Low-cost medical, dental, vision, and prescription drug plans

• Fertility care, including IVF

• Diabetes care

• Dental and orthodontic care for adults and children

• 6 weeks paid leave for parents of newborn or newly adopted children

• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies
based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at or email and let us know the support you need.