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Partner Success Manager

24 hours ago

Baton Rouge, Louisiana, United States Melara Enterprises Full time

Melara Enterprises is seeking a proactive, strategic, and client-focused Partner Success Manager (PSM) to support the success and retention of our digital advertising clients. The PSM plays a pivotal role in delivering an exceptional post-sale experience, ensuring flawless onboarding, seamless communication, and long-term account growth.

In this role, you will work closely with our Marketing Consultants to translate client goals into effective digital strategies. You will oversee all post-sale digital workflows, lead client onboarding, manage multi-channel campaign execution, and provide analytics insights that drive continued success. The PSM also acts as a coach and resource for the sales team, helping elevate digital marketing expertise across the organization.

If you're organized, detail-oriented, and confident in both client-facing and internal leadership settings, this role gives you the opportunity to directly impact client satisfaction and digital revenue growth.

Key Responsibilities

Client & Campaign Management

  • Understand the full lifecycle of all client digital advertising campaigns, from goals and strategy to delivery and analytics.
  • Provide comprehensive post-sale support, including Customer Relationship Management (CRM) ticket updates and communication between clients, campaign managers, and marketing consultants.
  • Assist Marketing Consultants with strategy development following the client needs analysis; participate in sales calls and onboarding meetings.
  • Deliver clear, compelling analytics insights using Google Analytics 4 and campaign performance data.
  • Ensure campaign assets are gathered correctly and on schedule; maintain CRM workflows to flag when campaigns require attention.
  • Fully manage digital campaigns and relationships for premium high-investment clients.
  • Gather ongoing client feedback to identify strengths, risks, and optimization opportunities.
  • Identify and develop case studies showcasing successful campaign outcomes.

Sales Team Support & Training

  • Lead bi-weekly 1:1 coaching sessions with each Marketing Consultant to strengthen digital knowledge and performance.
  • Support the development and continuous improvement of Melara's internal digital training program.
  • Assist with sales calls, proposal development, and strategy communication as needed.

Internal Collaboration & Reporting

  • Provide bi-weekly updates to the Digital Operations team regarding proposals, pacing, and progress toward revenue goals.
  • Collaborate closely with the Digital Ops Coordinator, Data Analyst, and Content Creator to ensure quality and consistency across client campaigns.
  • Provide weekly performance summaries to the Digital Operations Manager outlining campaign results, pacing, and recommendations.
  • Maintain clear internal documentation, processes, and workflows to support team efficiency and transparency.

Requirements

  • Minimum of 1 year of experience in digital marketing, account management, or post-sale client support.
  • Strong communication and coaching skills, with the ability to translate complex digital concepts into clear, client-friendly language.
  • Highly organized with the ability to manage multiple campaigns simultaneously.
  • Working knowledge of digital ad platforms, Google Analytics 4, analytics dashboards, CRM/ticketing systems, and core advertising terminology.
  • A proactive, solutions-oriented mindset and passion for helping clients and sales teams succeed.

Pay & Benefits

  • Compensation is based on experience and qualifications.
  • Full-time, hybrid schedule
  • Benefits include:
  • Health, dental, and vision insurance
  • Paid time off and company holidays
  • 401(k) retirement plan with company contribution
  • Professional development opportunities, including digital training and certifications
  • Collaborative, supportive team environment with opportunities for growth