Night Auditor

3 days ago

Orlando, Florida, United States Residence Inn Orlando Downtown Full time

Job Overview

Join our dynamic hospitality team as a Night Auditor, where your energy and attention to detail will ensure our guests experience seamless service during the overnight hours. In this vital role, you will be the first point of contact for late-night arrivals and early departures, managing guest accounts, handling inquiries, and maintaining the safety and security of the property. Your proactive approach and hospitality expertise will contribute to a welcoming environment that encourages guest satisfaction and operational excellence.

Duties

  • Greet guests with warmth and professionalism upon arrival and departure, providing exceptional guest services throughout their stay.
  • Perform nightly audit procedures by reconciling daily financial transactions, updating guest accounts, and ensuring accuracy of all billing records.
  • Manage front desk operations during overnight hours, including check-ins, check-outs, and handling guest requests with efficiency and courtesy.
  • Answer multi-line phone systems promptly, providing information or directing calls to appropriate departments while maintaining excellent phone etiquette.
  • Monitor security cameras and conduct routine safety inspections to ensure the well-being of guests and staff.
  • Prepare detailed shift reports, incident logs, and audit documentation to maintain accurate records for management review.
  • Assist with special guest requests or issues promptly, demonstrating strong guest relations skills and hospitality management expertise.

Experience

  • Previous experience in hotel management, front desk operations, or hospitality roles is highly preferred.
  • Strong knowledge of hotel management systems and night audit procedures is a plus.
  • Multilingual or bilingual abilities are advantageous for communicating effectively with diverse guests.
  • Proven customer service skills with a focus on guest satisfaction and problem resolution.
  • Excellent phone etiquette skills and experience managing multi-line phone systems in a fast-paced environment.
  • Familiarity with resort or hotel environments that emphasize guest relations and hospitality excellence.
  • Ability to work independently during night shifts while maintaining high standards of professionalism and attention to detail. Join us in creating memorable experiences for our guests while enjoying a rewarding career in hospitality

Pay: $ $17.00 per hour

Expected hours: 40.0 per week

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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