Learning & Development Supervisor

    KEY RESPONSIBILITIES

Job Summary
Under the general direction of the Director of Human Resources and within the limits of established IHG and local Hotel policies and procedures, responsible for overseeing the Hotel's HR & Learning function, including assisting in the development and implementation of departmental training programs, supporting the training of new and existing staff, and ensuring that training outcomes are evaluated effectively.
Essential Duties and Responsibilities

Recruitment & Onboarding

•    Post job openings on relevant platforms, screen applications, conduct preliminary interviews, and support departmental hiring managers throughout the recruitment process.

•    Developing job descriptions & Policies & Procedures  

•    Prepare employment contracts and new hire documentation in compliance with labor laws and hotel policies.

•    In charge of enhancing onboarding and orientation programs for new employees to ensure smooth integration.

•    Conduct orientation sessions and coordinate training schedules for new staff.

•    Organizes the needed interview for the Director of HR and other Department Heads and book the spots on their calendars.
Employee Relations & Support

•    Serve as the first point of contact for employees regarding HR-related inquiries and concerns.

•    Foster a positive working environment that reflects the hotel's values and service standards.

•    Lead initiatives that foster employee engagement and strengthen company culture, such as staff events, recognition programs, and wellness activities.

•    Monitor and address workplace morale and climate, escalating issues to HR leadership when appropriate.
Training & Development

•    Analyzes the training needs of the Hotel and individual departments, developing strategies to address these needs.

•    Delivers Training Courses as per the approved training calendar of the month

•    Works closely with the Training Manager and Department Heads to monitor the progress of training programs and ensures objectives are being met and Winning Metrics is achieved.

•    Supports the preparation, organization, and monitoring of training programs for:
o    Management Trainees
o    Hotel School Trainees

•    Assists in maintaining and updating training records for all employees and interns.

•    Supports the establishment and maintenance of a training library, including books, videos, journals and audiovisual materials, to aid trainers and encourage colleagues' personal development.

•    Assists in the design, production, and implementation of training programs tailored to the needs of specific departments, working in conjunction with Department Heads.

•    Attends departmental training sessions and provides feedback to improve effectiveness.

•    Uses IHG benchmarks to assess the success of training programs.

•    Assists in producing regular training reports for the HR Director and the General Manager

•    Maintains up-to-date information and records on suppliers of training resources and materials.

•    Assists in providing input for performance evaluations and probationary reviews of colleagues in line with IHG guidelines.

•    Provides feedback and coaching to colleagues to help improve performance.

•    Supports the enforcement of hotel grooming standards for all employees.

•    Ensures that all e-learning, IHG Fundamentals and IHG Merlin users are in place and well achieved; serves as a gatekeeper and guardian for all IHG Learning objectives & programs under Melin and IHG Academy

•    In charge of the Townhall preparation and execution
HR Administration

•    Maintain and update employee files, contracts and personal data in both physical and digital formats.

•    Administer time and attendance systems; track sick leaves, annual leaves, and absences.

•    Prepare and process documentation for promotions, transfers, and contract renewals.
Compliance & Reporting

•    Ensure HR practices comply with Lebanese labor laws and hotel policies.

•    Prepare regular HR reports, metrics and dashboards for senior management.

•    Support internal and external audits by providing required documentation and reports.

•    Promotes diversity and quality as part of the Hotel's culture. 

•    Ensures that department managers receive an accurate and timely assistance in response to their particular queries related to Human Resources policies or other aspects of employment legislation. 

•    Demonstrates understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety.
HR Projects & Continuous Improvement

•    Participate in the development and implementation of HR policies and SOPs.

•    Assist in driving HR digitalization initiatives to improve efficiency and employee experience.

•    Stay updated with hospitality HR trends and recommend improvements where applicable.

•    Perform any duty requested by the management team.

2.    REQUIRED QUALIFICATIONS

Education:
Bachelor's degree in Business Administration with emphasis in General Management or Human Resources Management or Bachelor's degree in Hospitality Management.

Skills & Experience:
Fluent in Arabic and English. French is a plus.