Service Manager

We are seeking an experienced Service Manager to join our team at Kia. As a Service Manager, you will be responsible for the efficient operation of the dealership's service department. You will need a thorough knowledge of service department operations, a proven track record of successful leadership as a Service Manager, and the ability to cultivate an atmosphere that encourages both customer and associate retention.

Why Foundation Automotive?

• Personal Automotive Discounts at all of our participating dealership partners
• Full Medical, Dental, Vision, Life Insurance & 401K Benefit Options
• Employee Appreciation Events and a family-oriented and people-first culture
• FSA & HSA Accounts Available
• Company-sponsored lunches
• Travel Assistance and Insurance

Responsibilities:

• Assist all service and sales personnel in all phases of their job descriptions
• Work with the parts department to ensure proper stocking of high use parts
• Oversee the collection of monies due for completed service work
• Obtain competitive bids on all tools, equipment, sublet repairs, and supplies
• Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
• Ensure that all required technical publications, periodicals, and bulletins, are obtained and properly maintained
• Implement a process to quality check completed jobs
• Ensure that all the necessary shop equipment is in proper working condition
• Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly, courteously, professionally, and quickly
• Ensure that ethical service sales techniques are being used
• Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities, or any other matters
• Communicate with customers before issues arise and get involved in escalated customer issues
• Follow all manufacturer requirements as outlined in manufacturer and company policy and procedure manuals
• Maintain the highest possible standards of workmanship, and inform advisors and technicians of service CSI on a monthly basis and the expectation to be at or above regional CSI scores
• Serve as liaison with factory representatives in the absence of fixed operations or service director
• Establish and maintain a good working relationship with customers to encourage repeat and referral business
• Monitor staffing levels, compensation levels and department turnover
• Assure proper repair order flow to satisfy warranty/dealership/business office requirements
• Maintain reporting systems required by general manager, company, and manufacturer
• Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
• Hire, train, motivate, counsel, and monitor the performance of all service department staff
• Understand and comply with federal, state, and local regulations that affect service and parts operations, such as hazardous waste disposal and OSHA right-to-know act
• Assist in development of annual service budget for use in connection with annual sales forecast
• Properly document employee behavior that may result in punitive job actions such as termination
• Report to management any circumstances that compromise the integrity of the dealership

Requirements:

• 3+ years of service manager experience in a dealership
• Excellent verbal and written communication skills
• Proficient knowledge of dealership computer systems
• Strong customer service skills
• High School diploma or equivalent
• Applicants must have a clean background, MVR and will be subject to pre-employment drug testing.
• Equal Opportunity Employer