Dental Front Desk Scheduler Part-time

2 days ago

Wilmington, Delaware, United States Henrietta Johnson Medical Center Full time

Under the direct supervision of the Dentist, Dental Front Desk Staff will manage patient appointments, reminders, registrations, insurance, lab cases, internal/external referrals, phone calls, and enforce HJMC policies.

Major Responsibilities:

The following is illustrative and not all inclusive:

  • Schedule appointments for patients.
    • Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income – if applicable.)
    • Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
    • Remind caller of cancellation/no show policy.
    • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
  • Act as a liaison for the patients and the Health Center:
    • Direct calls to other departments as needed.
    • Use sound judgement in handling calls, especially with upset patients.
    • Understanding of when to escalate calls to physicians/practice manager/triage nurse.
  • Service patients:
    • Make reminder calls.
    • Make calls to reschedule appointments.
    • Provide assistance with mailings and other projects as call volume permits.
  • Be current in basic life support
  • Participate as needed, in Quality Improvement
  • Be courteous and professional at all times with patients and co-workers, especially when giving instructions to patients before, during and after dental appointments.
  • Ensure that patient information is kept HIPPA secure.
  • Assist in inventory and ordering of supplies for the dental
  • Other duties as assigned

Key Performance Indicators:

  • Provider satisfaction
  • Patient satisfaction
  • Excellent customer service
  • Be courteous and professional at all times with patients and co-workers.
  • Perform all duties listed in the responsibilities section, and those assigned by the dentist

HIPAA Statement:

The individual will have access to the patient records. Professionalism and confidentiality must be maintained at all times.

About Us:

Henrietta Johnson Medical Center is a part of a national network of federally funded Community Health Centers that have been serving the community for over 50 years. The mission of Henrietta Johnson Medical Center is committed to increasing access to quality, culturally sensitive and cost-effective comprehensive health care services for the under-served, uninsured, and under-insured individuals throughout the community.

 

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