Principal Product Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job drives product strategy in alignment with a shared vision, collaborating with cross-functional stakeholders. It includes planning and implementing an architectural roadmap that balances innovative design with regulatory requirements and customer needs. The position assesses customer experience and establishes data-gathering mechanisms to measure product success through usability studies and market analysis. Responsibilities also encompass overseeing product profitability, leading operational reviews, and partnering with various experts to maximize efficiency in a dynamic environment. This job is an individual contributor.

Job Description:

Essential Responsibilities:

• Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.
• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Assesses the customer experience and customer needs in product requirements and decision making.
• Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
• Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Oversees product profitability measures, including budget.
• Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
• Partners with content strategists, data scientists, product designers and user experience researchers.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Expected Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Additional Responsibilities & Preferred Qualifications:

We are looking for a Sr Lead Product Manager to accelerate platform and merchant performance across PayPal's Global Solutions Engineering portfolio. Reporting to the Senior Director of Product Strategy, you will help translate strategic vision into high-impact product initiatives, working across PayPal's ecosystem to deliver scalable, data-driven solutions.

This role is ideal for a product leader who thrives at the intersection of AI innovation, analytics, and cross-functional execution, and who enjoys collaborating across both product and technical teams.

Your Impact

Product & Performance Initiatives

• Drive product initiatives that improve customer and merchant performance across adoption, engagement, and retention.
• Collaborate with peer product managers to ensure consistency and alignment across PayPal's portfolio.
• Define product requirements that balance innovation, regulatory compliance, and customer trust.

Data-Driven Execution

• Establish experimentation and measurement practices that guide prioritization and accelerate learning.
• Partner with data science and product teams to build predictive models that address adoption, engagement, and performance health.
• Leverage analytics and research to uncover performance opportunities and guide investment decisions.

AI & Emerging Technology

• Champion AI/ML capabilities that improve scalability, cost efficiency, and product performance.
• Partner with engineering and product peers to operationalize emerging technologies into merchant and customer solutions.
• Explore innovative approaches to deliver differentiated experiences across multiple product areas

​Cross-Functional Leadership

• Collaborate with engineering, design, data science, and peer product managers to deliver cohesive platform capabilities.
• Work with merchant, sales, and go-to-market teams to ensure PayPal delivers measurable improvements in merchant performance.
• Support operational reviews (product reviews, OKRs, portfolio planning) that create visibility and accountability across teams.

What We're Looking For

Experience

• 6-10 years in product management, product strategy, or performance-focused roles.
• Strong track record of launching products that deliver measurable adoption and business impact.
• Experience with AI/ML integration, experimentation design, and analytics-driven decision-making.
• Background in global or platform businesses, preferably in payments, fintech, or commerce ecosystems.

Skills & Competencies

• Ability to influence peers and stakeholders across product, engineering, design, and business teams.
• Data-driven mindset with strong analytical and problem-solving skills.
• Comfort operating in fast-paced, ambiguous environments with evolving priorities.
• Strategic thinking paired with strong execution discipline.

Education

• Bachelor's degree in Computer Science, Business, Engineering, or related field required.
• Advanced degree (MBA/MS) preferred but not required.

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit

The US national annual pay range for this role is $188,000 to $323,950

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit 

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

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