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Hotel Housekeeper 13+/Hr Weekends required

2 weeks ago

Idaho Falls, Idaho, United States Fairfield by Marriott Idaho Falls Full time

Hotel Housekeeper WEEKENDS REQUIRED

Please DO NOT apply if you are unwilling to work at least one weekend day

Job Overview: Housekeeper

Responsible for the cleaning of our guests rooms, including vacuuming, dusting, changing linens, and cleaning bathrooms with the charge to maintain the highest standard of cleanliness and to ensure our guests have an outstanding stay.

At InnTrusted hotels, we want our guests to feel rested, energized, and ready for the day ahead of them. This means we need team members who demonstrate the following service behaviors:

· Make a connection: Show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way.

· Be Helpful: Familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way.

· Be efficient: Take ownership and play your part to get things done by making things easier for guests.

Duties and Responsibilities:

Cleaning Guest Rooms:

· Ensure each assigned guest room is cleaned according to brand standards and best practices.

· Confirm all items are restocked including paper items, linens, towels, soap, and shampoo.

· Inspect rooms for repairs and fixes and alert manager and maintenance as needed.

· Clean exterior hallways, windows, and entry way according to hotel standards.

· Restock housekeeping cart each shift.

Team Work:

· Responsible to know, understand, and fulfill the InnTrusted Mission Statement.

· Create guest satisfaction by providing fast, friendly and genuine hospitality.

· Give personal attention, take personal responsibility, and use teamwork when providing guest service.

· Respond to all emergency situations in accordance with established policies and procedures.

· Responsible for maintaining hotel key security system.

Guest Loyalty:

· Assist guests with basic knowledge of local area to facilitate guest needs such as giving directions, identifying local attractions, etc.

· Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.

· Follow the lost and found program.

Physical Requirements:

· Walking and standing required throughout the entire shift.

· Reaching, bending, carrying, stooping throughout the entire shift.

· Lifting up to 50 pounds.

· Knowledge of cleaning chemicals and how to safely use them.

· Report safety hazards, accidents, and injuries immediately.

All Employees must be willing and able to adhere to our Employee Handbook policies.

This hotel is owned and operated by InnTrusted LLC. Our management style focuses on each employees growth and development. By providing tools, support, training, and educational opportunities, the employees at InnTrusted are encouraged to develop their professional goals and attain them. We experience little turn over, especially in our top management positions. Our hotel teams are continually exceeding expectations and producing award winning properties.

The InnTrusted Mission Statement:

We are guided by our relentless focus of being the industry leader in hospitality management. Our mission is twofold: to create a culture of success and stability for our employees and their families; and to build lasting and memorable relationships with our guests, one outstanding stay at a time.

Our Core Principles:

· Confident and empowered employees who exceed guest expectations.

· Consistent and exceptional service to every individual, every day.

· Committed to our employees and to celebrate our success at every opportunity.

· Compassionate in our communities where we live and work.

Job Types: Full-time, Part-time

Pay: $ $15.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person