Sales Manager

7 days ago

Burbank, California, United States Block LLP Full time

Block LLP is a growing law firm dedicated to providing outstanding legal representation to clients in personal injury and landlord-tenant matters. We are seeking an experienced Sales Manager to oversee and strengthen our firm's client acquisition process. This role focuses on converting inbound leads, managing referral relationships, and creating systems that improve intake efficiency and revenue growth.

Key Responsibilities

  • Manage the entire sales pipeline, from initial client inquiry to successful sign-up.
  • Develop and refine sales strategies that increase conversion rates and support firm growth goals.
  • Track and analyze lead flow, intake performance, and referral activity, providing regular reports to firm leadership.
  • Train and mentor intake specialists, ensuring consistent communication, follow-up quality, and compliance with firm standards.
  • Strengthen relationships with referral partners and identify new opportunities for partnership development.
  • Maintain regular communication with prospective clients, ensuring timely follow-ups and a positive experience throughout the intake process.
  • Work closely with marketing and operations to improve lead quality, streamline workflows, and align messaging across departments.
  • Ensure accurate and consistent use of the firm's CRM or case management system, including notes, follow-ups, and status updates.
  • Stay informed on trends within the legal industry, competitive positioning, and best practices in client conversion.
  • Represent the firm during calls, meetings, and legal networking events as needed.

Requirements

  • Experience in a sales, intake, or business development role within a law firm (highly preferred).
  • Strong understanding of client communication and lead follow-up strategies.
  • Proficiency with CRMs or legal case management systems is a plus
  • Excellent communication, negotiation, and active-listening skills.
  • Ability to review data, interpret trends, and adjust strategies accordingly.
  • Strong organizational and multitasking abilities, especially in a fast-paced, high-volume environment.
  • Demonstrated success meeting or exceeding sales and conversion goals.
  • Professional, empathetic, and client-focused approach to every interaction.

Benefits

  • 401(k) with employer matching
  • 9 paid firm holidays annually + additional time off
  • Discretionary performance-based bonuses
  • Opportunities for professional development and training
  • Positive and collaborative team environment
  • Firm-sponsored social events and team-building activities
  • Opportunities for growth and advancement within the firm
  • Flexible work schedule

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