Director of Cross-Border Operations

Director of Cross-Border Operations (Mexico–USA)

Location
: PAM Transport – Laredo, TX

Schedule
: Monday–Friday, 7:00 AM–5:00 PM

Compensation
: $120,000–$180,000 annually (commensurate with experience)

About Us

PAM Transport was founded in 1980 in Tontitown, Arkansas, as a five-truck operation by Paul Allen Maestri. Over the past 40+ years, PAM has grown into an international transportation company operating more than 2,200 trucks and 8,000 trailers.

Our success is driven by our people. While we offer the stability and opportunities of a large organization, we pride ourselves on maintaining a "small-town feel" rooted in teamwork, respect, and community.

About this opportunity

The Director of Cross-Border Operations will lead and unify PAM Transport's Mexico–USA cross-border business under a single, integrated strategy. This role is critical to accelerating growth, improving operational execution, and strengthening PAM's position as a best-in-class cross-border truckload carrier.

This leader will be responsible for developing and executing a comprehensive commercial and operational strategy across both countries, ensuring seamless cross-border truck movements, regulatory compliance, asset utilization, and customer satisfaction. The role requires close collaboration with PAM's U.S. and Mexico operations, sales, safety, and compliance teams while fostering a One PAM mindset across both organizations.

Key Responsibilities

• Design and execute a unified Mexico–USA cross-border strategy aligned with PAM Transport's executive leadership and growth objectives.
• Act as a neutral integrator across U.S. and Mexico operations, prioritizing enterprise-wide performance, safety, and profitability.
• Identify market trends, lane opportunities, and customer needs to enhance PAM's cross-border service offerings and competitive positioning.
• Lead cross-border commercial strategy in partnership with Sales to drive revenue growth, lane density, and asset utilization.
• Commercial & Customer Development
• Partner with U.S. and Mexico sales teams to build and maintain a strong pipeline of cross-border truckload opportunities.
• Manage relationships with PAM's largest cross-border customers, ensuring delivery on service commitments.
• Support pricing, contract structuring, and solution design for complex cross-border accounts.
• Coordinate end-to-end cross-border execution across terminals, yards, and partner facilities in Mexico and the U.S.
• Ensure alignment between operations, safety, customs compliance, and dispatch to deliver consistent, reliable service.
• Drive continuous improvement initiatives focused on on-time performance, border dwell reduction, cost control, and driver experience.
• Establish and track KPIs related to service, safety, utilization, and financial performance.
• Maintain deep knowledge of U.S.–Mexico cross-border trucking regulations, customs processes, CTPAT, safety standards, and trade compliance.
• Serve as a subject matter expert for PAM leadership on cross-border market dynamics and operational best practices.

What are We're Looking For

• Bachelor's degree in Business, Logistics, Supply Chain, or related field (Master's preferred).
• 10+ years of experience in cross-border logistics, with a strong emphasis on asset-based truckload operations between Mexico and the U.S.
• Proven success managing cross-border trucking operations, terminals, and customs-related processes.
• Demonstrated experience in business development, customer management, and P&L ownership.
• Strong analytical and strategic planning skills with a data-driven mindset.
• Excellent leadership, communication, and stakeholder management capabilities.
• Ability to operate effectively in a matrix organization and lead cross-functional teams.
• Fluent in English and Spanish.
• Strong working knowledge of U.S.–Mexico trade lanes, decision-making dynamics, and customer expectations.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Direct Deposit

The company will provide reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others.

PAM Transport is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.