Assistant Manager

Fortis Property Management Job Description

Job Title: Assistant Community Manager

Weekly Hours: 40

Department: Operations

Prepared by: Human Resources

Reports to: Community Manager

Position Overview:

Help people find their new homes Your main focus as an Assistant Community Manager here at The Palms is to lease apartments while achieving the highest effective rent level. Executing leases triggers our competitive commission and bonus structure. Most importantly, our property management philosophy is maintaining strong customer service and resident satisfaction, which starts with each and every Assistant Manager on the Fortis team.

The main focus of the Assistant/Business Manager is to assist the Community Manager in the enhancement of the community for which they are responsible for in the most efficient and profitable manner possible based upon the goals and objectives of the owner(s), investor(s), as well as, ensuring the greatest possible satisfaction and well-being of all customers. Additional responsibilities include resolving resident issues, accounts receivable and accounts payable, accurate maintenance of all aspects of Yardi.  

Why work for us?

Here, you don't work for us, you work with us. At Fortis, our success is the result of people like you filling out job applications like this. From your first day in the office, you are a Fortis team member. We pride ourselves on employing thoughtful, innovative, and outgoing people, just like you.

And we put our money where our mouth is; we take care of our team. We maintain a competitive commission and bonus structure to recognize your hard work, we guarantee paid time off, and we provide employee rental discounts on our properties because we know that your family at home is and should be your first priority. We also promote internal advancement to further your life in our Fortis family because we believe that our leaders of tomorrow come from the workers of today.

Principal Duties and Responsibilities (Essential Functions**):

You assist in your community's goal to effectively and efficiently lease the property, while also promoting excellence in resident care and service. You work alongside a team of leasing agents in the office and maintenance technicians, groundskeepers, and a maintenance supervisor on your property, all under the direction of your property/community manager. There, your contribution to the team is specifically: 

The Assistant Manager will work in coordination with the Community Manager to meet the goals and objectives of the community in the most efficient and profitable manner. Under the direction of the Community Manager they are responsible for: 

Financial

Assist in the preparation of the annual operating budget

Collect all rents and other incomes while controlling property expenses within the guidelines of the budget

Ensure all bank deposits are made in accordance with Company policy and procedures

Process all invoices on a weekly basis and submit to the Accounting Department in a timely manner and with all required paperwork (after approval of the Community Manager)

All on-site accounting functions

Collect and process all payroll for the community

Resident Relations

Provide superior customer service

Resolve resident concerns

Staff Relations and Administration

Management of the community in the absence of the Community Manager 

Adherence to and proper implementation of all Fortis Properties Management policies and procedures

Thorough knowledge of the computer system 

Knowledge of and adherence to the following:

• Fair Housing policies and procedures 
• Life/Safety issues 
• ADA, OSHA, EPA policies and procedures 

Other duties as needed or required

Supervision Received:

The Assistant Manager will report to the Community Manager and/or Regional Property Manager. 

Supervision Exercised:

The Assistant Manager will coordinate with the Community Manager to supervise all on-site Associates and all outside contractors employed by Fortis Property Management to work at their community.

Qualifications & Skills:

Education 

• Two or four year college degree preferred 
• High School graduate or equivalent 

Experience 

• Minimum of 1-3 years multi-family property management. 
• Strong marketing and sales background 
• Accounting system functions

Special Skills 

• Ability to successfully interact with people 
• Organizational skills 
• Computer literate with the following software: 
• Yardi
• Knock
• Rent Cafe
• Microsoft Office (Word, Excel) 
• Strong communication skills both orally and written
• Good decision making ability 
• Professional image
• Bi-lingual is a plus