Automotive Service Advisor

3 days ago

Midland, Texas, United States Classic Honda of Midland Full time

Overview

We are seeking a motivated and customer-focused Service Advisor to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, ensuring a seamless and positive experience. This role requires a blend of strong customer service skills, automotive knowledge, and effective communication abilities to facilitate service appointments and address customer inquiries.

Responsibilities

  • Greet customers promptly and professionally, assessing their automotive service needs.
  • Must maintain CSI above National and Zone
  • Provide detailed explanations of services offered, including repairs, maintenance, and diagnostics.
  • Accurately document customer concerns and vehicle history in the service writing system.
  • Collaborate with technicians to develop repair estimates and communicate findings to customers.
  • Handle cash transactions and process payments efficiently while maintaining accurate records.
  • Follow up with customers regarding service updates, completion times, and any additional recommendations.
  • Maintain a clean and organized service area to enhance customer experience.
  • Stay informed about new automotive technologies and dealership promotions to better assist customers.

Requirements

  • Proven experience in customer service, preferably in an automotive dealership or repair environment.
  • Strong knowledge of automotive repair processes, diagnostics, and estimating.
  • Familiarity with cash handling procedures and financial transactions.
  • Excellent communication skills with the ability to explain technical information clearly to customers.
  • Ability to work collaboratively in a fast-paced environment while managing multiple tasks effectively.
  • Previous experience in service writing or automotive sales is a plus.
  • A background as a mechanic or in automotive diagnostics is highly desirable.

Join our team as a Service Advisor where your expertise will contribute to delivering exceptional service experiences for our valued customers

Job Type: Full-time

Pay: $70, $160,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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