supervisor, patient access/billing

Supervisor, Patient Access/Billing

HMH PHYSICIAN SERVICES, INC. Hasbrouck Heights, New Jersey

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• Requisition #
• ShiftDay
• StatusFull Time with Benefits

Overview
Our team members are the heart of what makes us better.

At Hackensack Meridian
Health
we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Physician Billing Supervisor Reports directly to the Manager, PB Network Revenue Operations. Has primary responsibility for the billing operations and claim submissions for all HMH practices; this includes team member supervision, departmental workflow, and maintaining optimal performance of the electronic billing systems and related EPIC workflow. Identifies billing issues and recommends solutions to increase productivity, maximize cash collections, and improve the revenue cycle.

Responsibilities
A day in the life of a Supervisor, Patient Access/Billing with Hackensack Meridian Health includes:

• Responsible for timely and accurate claim submission for the HMH network practices.
• Plans, coordinates, and schedules the daily operations of the department in compliance with state and federal billing regulations.
• Operates and maintains the electronic billing systems to ensure optimal performance; act as System Administrator for the applications.
• Daily monitoring of the EPIC Physician Billing Dashboards, WQs, and reconciliation of all claims EDI between the clearinghouse and EPIC for HMH network practices; initiates immediate and appropriate actions when issues arise.
• Monitors staff productivity and ensures timely completion of duties; establishes performance standards for billing functions.
• Provides supervision for the Physician Billing Department team members.
• Coordinates resolution to system issues with Information Technology and vendor Technical Support. Keeps senior leadership informed of system issues and consults for direction when necessary.
• Monitors the status of unbilled accounts, monitors or delegates monitoring of billing exception reports and the unreleased claim report.
• Utilizes billing system reports for analysis and corrective action of claim related issues; proactively review accounts to ensure quality of the billing data.
• Immediately informs other Patient Accounting departments when an issue arises with the billing system that impacts their operations.
• Responsible for specialty billing functions such as the Global arrangements, Single Case Agreements, and Corporate clients.
• Oversees incoming and outgoing correspondence. Determines and implements proper course of action when needed.
• Maintains current departmental policies and procedures.
• Ensures team members are properly trained on their procedures and requests additional training as needed.
• Responsible for interviewing, hiring, and termination of (PB) billing staff in accordance with corporate policies and procedures.
• Responsible for maintaining accurate time & attendance records utilizing Peoplesoft in accordance with corporate policies.
• Completes the written performance evaluations for team members; assists with goal development.
• Performs testing for new or upgraded systems and applications; analyzes actual vs. expected results; prepares documentation, spreadsheets, and/or a summary of findings as necessary.
• Oversees the review of all aspects of the outpatient exception report including DNB errors, coding deficiencies and any other issues affecting timely billing.
• Evaluates actual vs. planned performance and metrics, presents and communicates possible opportunities.
• Initiates contact with insurance companies and governmental agencies as necessary to investigate or resolve payer/edit issues.
• Creates and reviews reports and operational metrics through various report engines such as Epic, Olive, and BI to assist with daily and monthly claims reconciliation process.
• Builds relationships with departments and operations staff to obtain and analyze additional information to improve billing workflows.
• Acts as a liaison with Physician Billing leadership by communicating with clinical and operational leaders to obtain data needed for accurate billing; follows through until issues are addressed or/and resolved.
• Addresses inquiries from other HMH departments regarding Physician billing.
• Maintains strictest confidentiality and adheres to all HIPAA guidelines and regulations.
• Assesses the impact of new payer regulations and billing requirements, and acts as a resource to clinical departments regarding those requirements; discusses ideas with Senior Leaders.
• Performs or delegates the ordering of general supplies and billing manuals.
• Lifts a minimum of 5 lbs. Pushes and pulls a minimum of 5 lbs. and stands a minimum of 0 hours a day.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications
Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree in accounting, business, healthcare administration or a related field.
• Minimum three years in a healthcare billing office or health insurance claims environment; familiar with common medical billing practices, concepts, and procedures.
• Excellent analytical and critical thinking skills with attention to detail.
• Ability to work in a fast paced business office; must be able to coordinate multiple projects with multiple deadlines or changing priorities.
• Prior experience with an electronic billing system/claims editor.
• Proficient with computer applications and spreadsheets.
• Must be highly organized and possess excellent time management skills.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills And Abilities Preferred

• Proficiency with EPIC PB, claims, and Olive Reimbursement management.
• Prior experience in a Patient Financial Services Department for Physician Billing or a University Medical Center/hospital.
• Experience with supervision and delegating tasks.
• Extensive understanding of outpatient physician and hospital billing practices.
• Experience with understanding and applying logic to claim rejections, edits, and errors.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today
Compensation
Minimum rate of $95,555.20 Annually

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

Job Duties
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network
Hackensack Meridian
Health
(HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.

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Awards We've Received

2025

US News & World Report 2025
- HUMC - #1 Hospital in NJ & #1 in NY Metro Area

2025

US News & World Report 2025
- Joseph M. Sanzari Children's Hospital - #1 Children's Hospital in NJ and #3 Children's Specialties in the Nation

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US News & World Report 2025
- JSUMC - #5 Hospital in NJ

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US News & World Report 2025
- John Theurer Cancer Center at HUMC - Ranked Nationally

2025

US News & World Report 2025
- HUMC - Best Hospitals Honor Roll

2025

Becker's Hospital Review 2025
- 7 HMH Institutions Named Among Becker's Top 100

2025

Newsweek 2025
- Hackensack Meridian Health - America's Greatest Workplaces for Mental Well-Being 2025

2025

Newsweek 2025
- Best Hospitals USA - HUMC - #59

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WE KEEP GETTING BETTER

At Hackensack Meridian
Health
, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It's also about how our team members support one another and how we show up for our community. Together, we're ready to transform health care and advance our mission to serve as a leader of positive change.

Join us and let's keep getting better together.

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