Clinical Team Support Assistant

Job Summary:

Primary responsibilities involve providing administrative support to the assigned clinical area associated with patient care and treatment within the Oyate Health Center (OHC).

Essential Functions:

• Answers telephone and greets visitors; provides information and assistance; schedules and/or reschedules appointments; resolves problems; prioritizes questions and concerns for supervisor's attention; and routes slips, forms, and other documents to the appropriate departments.
• Gathers patient demographic information, updates patient information, and registers patients in the electronic system; determines eligibility for services; obtains documentation of Indian blood; and obtains patient's signature on required forms as needed.
• Establishes a new health record or re-establishes inactive health records if necessary; assembles health records according to established guidelines; and checks all pulled medical records for completeness and accuracy prior to submitting for data entry.
• Identifies and obtains pre-authorization for the patient when needed.
• Verify third party insurance, including Medicaid eligibility; obtains copies of the private insurance health cards; makes corrections and updates information as needed.
• Responds appropriately to routine requests for patient information in accordance with established procedures, and privacy laws and regulations.
• Assists with orientation of new personnel and provides orientation specific to appointments desk processes as needed.
• Keeps patients aware of possible delays in patient care.
• Assists providers with case management duties if needed.
• Maintains system for monitoring program materials, including maintaining adequate supply of required forms/documents, regulation interagency forms, and other resource files.
• Creates, composes, edits, produces and/or distributes varied correspondence, letters, reports, manuals, meeting minutes, advertisements, mailings, notices, and other materials; obtains, organizes, and plans suitable presentation of content; reviews work for format consistency, grammatical construction, and typographical accuracy; presents finished materials for review, or distributes.
• Collects time sheets and/or payroll information, posts leave, and overtime to the appropriate forms and/or system, enters time data into payroll system, and submits in a timely fashion.
• Assists with implementation of policies and development of procedures.
• Maintains the work environment; keeps work area neat and orderly; maintains bulletin board; and prepares requisitions for supplies needed.
• Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).
• Performs related duties.

Requirements:

• Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
• Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.
• Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
• Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.
• Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.
• Maintain and ensure organizational privacy and confidentiality.
• Must be able to handle crisis and tolerate stress professionally.
• Must be self-directed and take proactive initiative to assist others.
• Possess the ability to resolve issues with other departments and coworkers without direct supervision.
• Able to exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
• Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary.
• Ability to effectively present information in one-on-one and small group situations to community members, consumers and other employees of the organization.
• Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies.
• Valid driver's license must be kept current, and certificates, credentials or licenses must be kept current and consistent with regulations required by applicable federal, state and/or grant regulations.
• Ability to promote an alcohol-, tobacco- and drug-free lifestyle.
• Embrace modes of appearance and attire that reflect a professional presence.
• Adhere to GPTLHB policies and procedures.

Education/Experience/Certificates/Credentials:

• Completion of a formal training program or an associate's degree and one (1) year relevant experience; or, a high school diploma or GED and three (3) years of relevant experience.
• Must successfully pass a criminal and background check, and a pre-employment drug screen.

The GPTLHB is a tribal organization which follows tribal preference laws. It is our policy to give preference to qualified Indian/Tribal candidates over qualified non-native candidates in hiring decisions, if all other qualifications are equal.

Employment is contingent upon the outcome of all required criminal background checks.

Compliance with our Employee Health Procedure is a condition of employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs require that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.