People & Culture Coordinator

Overview
We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a
People & Culture Coordinator
to join our
Brisbane, CA
team supporting the
SFO International Airport
.

The People & Culture Coordinator provides essential HR and operational support to ensure the effective execution of people initiatives and compliance across the employee lifecycle. This role is a front-line representative of the HR function at the unit level, serving employees with professionalism and confidentiality.

What We Offer

• Salary Range: $69,000.00 to $85,000.00 annually
• Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Free Medical , Dental & Vision
• Complimentary Daily Meals: Enjoy breakfast, lunch, and dinner during your shift

Why Join dnata Catering?

• Purpose-Driven Work: Be part of a mission to deliver on the promises our customers make, guided by our values of safety, respect, teamwork, and innovation.
• Career Growth & Recognition: Accelerate your career with structured development programs, mentorship, and our Najm recognition platform that celebrates performance and service excellence.
• Inclusive Culture: Thrive in a collaborative, people-first environment where your voice matters, your contributions are valued, and your future is supported.

Accepting applications until:
You Will
Employee Relations & Compliance

• Support unit People and Culture Manager or Generalist with conducting preliminary investigations for infractions; in the absence of these functions escalate complex ER matters to the Employee Relations Manager.
• Ensure compliance with federal, state, and local employment laws, including union CBA adherence if applicable.
• Support corrective actions and maintain appropriate documentation with fairness and consistency. Escalate to the People & Culture Manager or Generalist as needed in the absence of these functions escalate to the Senior Employee Relations Manager.

Recruitment & Onboarding

• Partner with Talent Acquisition to ensure seamless local hiring and onboarding.
• Lead on-site orientation and support timely completion of new hire documentation and training.
• Represent dnata at local recruitment events and job fairs to promote employer branding.

Onboarding & Offboarding

• Coordinate and facilitate Day 1 orientation and training setup for new hires.
• Prepare onboarding materials, badges, uniforms, and system access in coordination with relevant departments.

HR Administration & Compliance

• Collaborate with payroll, benefits, and HR systems teams to resolve issues and ensure timely processing and accuracy of all data submitted to payroll/shared services.
• Assist with maintaining employee records in both digital and physical formats in compliance with dnata standards and legal requirements.
• Support completion and accuracy of new hire paperwork, including I-9s, background checks, and benefits enrollment.
• Process HR transactions related to status changes, terminations, transfers, and attendance.
• Support offboarding processes including final paycheck requests, return of assets, and exit logistics.

Training & Data Support

• Track and update training completion data (e.g., safety, MLZ, job-specific).
• Assist with scheduling TTT, safety, and compliance training sessions.
• Run reports and provide administrative support for performance evaluation cycles and audit readiness.

Employee Experience & Engagement

• Support unit recognition and engagement activities, including service awards, surveys, and events.
• Serve as a resource to employees regarding HR processes, timekeeping, and policy navigation.
• Uphold dnata's values through respectful communication and professional service .

You Have
EDUCATION:
Associate's degree in Human Resources, Business Administration, or related field preferred. 2 years of HR or administrative experience required; HR internship or union environment exposure preferred.

• Familiarity with HRIS systems, timekeeping tools, and Microsoft Office Suite.
• Strong attention to detail, organizational skills, and confidentiality.
• Bilingual (e.g., English/Spanish or other) preferred.
• Must be able to complete dnata's TTT and Master Training certification within 180 days of employment.

dnata Group HR Values
All People & Culture (HR) team members are expected to uphold and demonstrate dnata's Group HR Values and refreshed Global Values in their daily work. These values serve as the foundation for behavior, decision-making, and collaboration. HR team members will be held accountable for consistently reflecting these values in how they support employees, partner with the business, and contribute to the broader people strategy.

• Safety & Security – We support a culture of wellbeing by creating and maintaining a safe and secure environment for our people.
• Collaboration – We work together as one HR, leveraging each other's strengths and striving toward shared goals for the success of the organization.
• Integrity – We maintain strong ethical principles even when it's challenging and always act in the best interests of our people and the organization.
• Respect – We value the dignity, rights, and contributions of our colleagues, and create a culture of mutual consideration, understanding, and respect.
• Accountability – We are ambassadors who take ownership of our actions and decisions and consistently deliver results as part of a high-performing community.

Refreshed dnata Global Values

• We are safe – We prioritize safety in every action and decision we make.
• We play to win – We drive results and celebrate success.
• We respect everyone and work as a team – We treat people with dignity and achieve more through collaboration.
• We are future-thinking – We innovate, adapt, and continuously improve.

dnata's Competencies Required to be Successful in the Job:
There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

Delivering:
Does what they say they will. And they balance the needs of our customers' needs with our business's needs.

Drive
Always gets the job done. And still put the needs of our business first.

Open to opportunity:
Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.

Business thinking:
Understand our business. Uses this understanding in their day-to-day work and plans for the future.

Collaborate:
Look for solutions that work for themselves, their team, and the whole organization.

Engaging others:
Acts in a way that gets others on board – and when things don't go to plan, they deal with conflict in the right way.

Provide direction:
Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.

Developing talent:
Self-aware. Always learning. Always developing. And always helping others to develop, too.

dnata Catering's Core Values
At dnata Catering, our people and operations are guided by six global values that shape how we work every day:

• Safety – We put the well-being of our people and operations first, encouraging everyone to speak up for safety.
• Performance-Driven – We set ambitious goals and consistently strive to exceed them.
• Respect – We care for our people, our environment, and our brand, treating everyone with dignity.
• Service Excellence – We deliver reliable, high-quality service in every interaction.
• Delighting Customers – We create extraordinary experiences that go beyond expectations.
• Imagination – We embrace innovation and adapt to meet the needs of tomorrow.

What This Means For You
Joining dnata Catering means being part of a people-first culture that values respect, quality, and innovation. Our teams work together to deliver outstanding culinary experiences, solve problems proactively, and continuously improve to serve our airline customers worldwide.

Diversity Matters
We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we're proud that our workforce is as diverse as the customers we serve. And we're committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.

Notice Regarding Background Checks in California
Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code

• 1786 et seq.), dnata Catering may obtain an investigative consumer report (background check) on applicants or employees for employment purposes. Such a report may include information about your character, general reputation, personal characteristics, or mode of living.

You have the right, upon written request, to receive a copy of any report obtained and a summary of your rights under California law. You also have the right to inspect or obtain a copy of your file maintained by the consumer reporting agency that prepares such reports, as provided under Cal. Civ. Code