Guest Services Associate

Join Our Team as a Guest Service Associate at HI USA New York City Hostel

Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant NYC hostel, located in the Upper West Side. We are currently accepting applications for full time Guest Service Associates who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy.

Position Details:

Pay: $18.85 per hour (+$1/hour differential for overnight shifts)

Shifts: Required to work a variety of PM Shifts (4pm-12:30am) & Overnight Shifts (12 am - 8:30 am)

Type: Full-time, benefit-eligible

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).

Perks:

• Free stays at other HI USA hostels (subject to availability)
• Discounts on hundreds of brands
• On-the-job training
• Opportunities for growth within HI USA
• Friendly and inclusive work environment

Responsibilities:

• Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
• Handle individual and group reservations via telephone, email, or online
• Conduct hostel tours and gather guest feedback
• Follow procedures to ensure the security and safety of the hostel, guests, and staff
• Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
• Perform various tasks including laundry, cleaning, bookkeeping, and food preparation
• Provide information on HI memberships, the hostel, and local area to guests
• Promote HI USA's mission: "To help all, especially the young, gain a greater understanding of the world and its people, through hostelling"
• Positively represent HI USA to guests, callers, and local officials
• Provide overnight, on-call assistance for emergencies
• Perform other duties as assigned by management

Skills/Qualifications:

• High school diploma or GED
• Preferred: Customer service experience, hostelling experience, and the ability to speak a second language
• Excellent communication skills and ability to handle cash accurately
• Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
• Ability to multi-task in a fast-paced environment and work independently or as part of a team
• Computer literacy (WINXP, MS Word, Excel, Outlook)
• Willingness to work evenings, weekends, and holidays as required
• Preferred: First aid and CPR certification (training can be provided)

Physical Requirements:

• Regularly required to sit, use hands and arms
• Frequently required to stand, walk, talk, and hear
• Occasionally required to climb or balance
• Must be able to lift and move up to 50 pounds
• Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
• Noise level in the work environment is usually moderate

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Make a Difference

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.

Want to see what a day in the life at HI USA looks like? Follow us on TikTok

Required to work a variety of PM Shifts (4pm-12:30am) & Overnight Shifts (12 am - 8:30 am)