Delivery Driver

Safely and efficiently deliver products to customers within designated timeframes, ensuring accurate handling, timely delivery and a consistently high level of customer service. This role is essential in maintaining customer satisfaction and ensuring the proper execution of delivery operations.

Roles and Responsibilities:

• Conducts thorough safety inspections on delivery vehicles before departure to ensure they meet safety standards and are fully operational.

• Reviews orders both before and after deliver to confirm:

o Completeness of order.

o Accuracy of charges and documentation.

o Customer satisfaction with the delivery experience.

• Assists in the loading and unloading of items from vehicles, ensuring products are handled carefully to prevent damage.

• Obtains delivery confirmations, including required signatures or documentation to verify successful delivery.

• Manages returns, cores and warranty claims in accordance with company policies, ensuring accurate processing.

• Collects payments for Cash on Delivery (C.O.D.) accounts and submits them promptly to the accounting department following proper procedures.

• Prepares detailed reports and documentation related to deliveries, including any incidents, discrepancies or feedback.

• Consistently wear and maintain appropriate safety equipment, following all safety protocols.

• Deliver exceptional customer service by:

o Promptly responding to customer questions or inquiries.

o Addressing customer complaints or concerns in a professional and courteous manner.

o Maintaining clear and effective communication with customers throughout the delivery process.

Qualifications and Preferred Skills:

• Strong communication skills, both verbal and written.

• A clean driving record with no recent violations or accidents.

• Ability and willingness to adhere strictly to assigned routes, transportation laws and safety regulations.

• Excellent organizational skills, with a keen attention to detail and accuracy.

• Ability to operate warehouse equipment safely and efficiently, including forklifts and pallet jacks and lift trucks.

Education and Experience:

• High School Diploma or GED.

• Valid driver's license appropriate for the equipment being operated.

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

• Regularly required to use hands to handle, feel objects and reach with arms; must be able to talk and hear.

• Ability to communicate effectively, including talking and hearing, in various settings.

• Engage in frequent walking, standing, climbing, kneeling, crouching or crawling.

• Capable of operating motor vehicles safely, including navigating various terrains and weather conditions.

• Regularly lift and/or move objects between 10-50lbs, and occasionally lift/move items weighing over 100lbs.

• Occasionally required to sit, stoop, kneel, climb or balance.

• Occasionally required to sit for extended periods, climb ladders or operate lift trucks.

• Work involves exposure to varying weather conditions and the use of ladders or elevated platforms.

• Must be comfortable working on ladders and operating forklift trucks.

Midwest Wheel Companies is an equal opportunity employer. We are committed to an inclusive and diverse workplace and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other legally protected status. We believe that diversity and inclusion among our employees are critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person