Sales Customer Relations Representative

5 days ago

Jacksonville, Florida, United States Ektelesi Full time

About the Role:

We are seeking a dynamic and customer-focused Sales Customer Relations Representative to join our team. In this role, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and driving sales growth.

Responsibilities:

  • Customer Relationship Management:
  • Build and maintain strong relationships with existing and potential customers.
  • Proactively reach out to customers to understand their needs and preferences.
  • Address customer inquiries and resolve issues promptly and efficiently.
  • Identify opportunities to upsell and cross-sell products and services.

Sales Support:

  • Prepare and present sales proposals and presentations.
  • Provide product demonstrations and training to customers.
  • Track and manage customer accounts and sales pipelines.

Customer Service:

  • Provide exceptional customer service by handling inquiries, complaints, and returns.
  • Resolve customer issues and problems in a timely and professional manner.
  • Ensure customer satisfaction and loyalty.

Qualifications:

  • Proven experience in a customer-facing role.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to work independently and as part of a team.
  • Proficiency in CRM and sales software.
  • Strong organizational and time management skills.
  • A positive and enthusiastic attitude.

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