Guest Experience Lead

Guest Experience Lead*
Peppa Pig Theme Park – Dallas***
Help us make every day oinktastic for little piggies and their families

Are you energetic, positive, and passionate about creating magical guest moments? Do you love leading a team, helping others grow, and bringing BIG smiles to little visitors? Then join us as a
Guest Experience Lead
at
Peppa Pig Theme Park Dallas
— where imagination, teamwork, and fun collide

In this role, you'll help guide our team, support daily operations, and serve as a key leader in keeping our attraction running smoothly and safely. Every day is a new adventure

Qualifications & Experience

What You'll Do (Key Responsibilities)****
As a Guest Experience Lead, you'll be one of the go-to leaders for delivering exceptional guest service and unforgettable experiences.

Serve as Manager on Duty
You'll help run the attraction from top to bottom, including:

Overseeing Admissions, Attraction Floor, Food & Beverage, and Retail

Delegating and monitoring daily tasks for front-line hosts

Motivating the team to be "guest-obsessed" and deliver outstanding service

Maintaining all health & safety procedures across the attraction

Managing queues, traffic flow, and busy areas with ease and safety

Responding to guest concerns and coordinating solutions across departments

Training & Coaching Front-Line Hosts
You'll help develop the next generation of guest service superstars

Train hosts on ride & water safety, guest service, and more

Maintain accurate training records

Coach team members, provide feedback, and support their growth

Empower hosts with the tools and confidence to deliver world-class service

Support Guest Experience Operations
When you're not duty managing, you'll support your department with:

Stocking & inventory tasks

Training & employee engagement

Assisting with shift coverage as needed

Supporting additional tasks to keep operations smooth and magical

And performing other exciting duties as needed

Who We're Looking For (Education & Experience)
High school diploma or GED preferred

Experience interacting with guests in fast-paced settings

Passion for entertaining and engaging with children & families (a must)

Prior Experience Training Or Coaching Others
A fun, friendly, outgoing personality

Strong communication & motivational skills

Ability to thrive in a busy, multitasking environment

Ability to work weekends, evenings & holidays

Travel Requirements****
May occasionally involve local or domestic travel.

Health & Safety Expectations****
As a leader, you'll model safe working habits, follow all Merlin Entertainments Health & Safety guidelines, and support your team in doing the same.

Working Conditions****
Attendance is essential

Flexibility is key — mornings, evenings, weekends, and holidays may be required

Physical Demands & Environment*
*You Should Be Able To
Walk or stand for long periods

Communicate clearly and positively

Use computers and standard office tools

Lift up to 50 lbs

Bend, reach, climb, twist & move around the attraction

Work in environments with varying noise levels

Work in different temperatures and lighting conditions

Ready to help us create unforgettable memories?*
Apply today and join our team of fun-loving, guest-obsessed leaders at
*Peppa Pig Theme Park Dallas

Benefits

Benefits of Joining Merlin Entertainments

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.

Recognition Programs and Rewards: Celebrate your achievements and hard work

401(k) Program: Save for the future with company matching contributions.

Tuition Reimbursement Programs: Get support for further education and career growth.

Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments

Pay Range
USD $17.50/Hr.