Medical Front Desk Specialist

5 days ago

Augusta, Georgia, United States Legend Orthopedics Full time

At Georgia Carolina Orthopedics, we're committed to providing exceptional orthopedic care with compassion, precision, and integrity. Our team of skilled providers, clinical staff, and administrative professionals work together to create a welcoming, patient-first environment. We are currently seeking a Front Desk Coordinator who will be the face of our practice and play a key role in ensuring a positive patient experience from start to finish.

Job Summary

As the Front Desk Coordinator, you will be the first point of contact for patients, visitors, and vendors. Your responsibilities will include managing front office operations such as patient check-in/check-out, appointment scheduling, insurance verification, and general administrative support. This role requires excellent communication skills, attention to detail, and a warm, professional demeanor.

Key Responsibilities

  • Greet patients and visitors with professionalism and a positive attitude
  • Check patients in and out for appointments efficiently and accurately
  • Verify and update patient insurance and personal information
  • Answer incoming calls and route them appropriately
  • Schedule, confirm, and reschedule patient appointments
  • Collect co-pays and process payments
  • Maintain a clean and organized front office area
  • Collaborate with clinical staff to ensure smooth patient flow
  • Assist with administrative tasks as needed

Qualifications

  • High school diploma or equivalent required
  • Minimum of 1-2 years of experience working in a medical practice front desk required
  • Knowledge of medical terminology and insurance verification a plus
  • Proficient with Microsoft Office and electronic medical records (EMR) systems
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Ability to remain calm and professional in a fast-paced environment
  • Athena Experience PLUS

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • How many years of experience do you have working as a front desk specialist in a medical office?

Work Location: In person

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