Sr. Technical Product Mgr I

*Role is hybrid on-site at our Plano, TX location*

Key Responsibilities

Product Strategy & Roadmap

•    Own product vision and roadmap for internal developer platforms (CI/CD, infrastructure, observability, automation tools)

•    Drive platform adoption across engineering teams through customer-obsessed product thinking and evidence-based prioritization

•    Define product principles and success metrics measuring customer satisfaction, operational efficiency, and business impact

•    Manage monthly prioritization process across ~20 stakeholder groups using systematic intake, capacity planning, and transparent communication

Customer-Centric Product Development

•    Act as voice of the customer for internal engineering teams through user research, feedback gathering, and requirement translation

•    Establish feedback loops via office hours, customer advisory boards, quarterly business reviews, and continuous engagement

•    Manage product backlog translating customer requirements into prioritized epics and user stories with clear acceptance criteria

•    Communicate product decisions transparently to stakeholders, explaining prioritization rationale and managing expectations

Self-Service & Automation Products

•    Lead automation strategy to reduce manual support requests through self-service capabilities and intelligent tools

•    Design user experiences enabling engineers to provision infrastructure, deploy applications, and troubleshoot issues independently

•    Identify automation opportunities through pattern analysis of support requests and high-volume manual work

•    Measure automation impact through support ticket reduction, time-to-resolution improvements, and user satisfaction scores

Developer Experience & Productivity

•    Optimize developer experience by reducing friction in infrastructure provisioning, application deployment, and daily workflows

•    Establish productivity metrics including deployment frequency, lead time to production, and developer satisfaction (NPS)

•    Drive tooling consolidation by standardizing on fewer, better-integrated platform products

•    Partner with engineers to understand pain points and translate them into product improvements
Cross-Functional Collaboration

•    Partner with engineering managers (SRE, DevOps, Solutions Architecture) to balance product vision with technical execution

•    Work with engineering teams to ensure platform products meet reliability standards with comprehensive monitoring

•    Collaborate with stakeholder groups including Payment, Order, Data, and 15+ other product teams

•    Balance external stakeholder requests (60-70% capacity) with internal platform modernization initiatives (30-40% capacity)

Strategic Execution & Business Impact

•    Track product health through adoption metrics, user satisfaction, operational efficiency improvements, and business outcomes

•    Demonstrate business value connecting platform investments to measurable improvements in productivity and cost optimization

•    Present quarterly product strategy to Director and VP-level stakeholders with roadmap updates and business impact reports

•    Lead monthly capacity planning allocating ~450 hours/month across committed initiatives using evidence-based frameworks 

Required Experience

• years in product management or technical product ownership with demonstrated product thinking and execution

•    3+ years managing technical products (B2B SaaS, developer tools, infrastructure products, or enterprise software)

•    Experience with product metrics, user research, roadmapping, and backlog management

•    Bachelor's degree in any field (technical degree preferred but not required)
Core Product Management Skills (Required)

•    Product strategy and roadmapping - Developing multi-quarter product visions with clear themes, milestones, and success metrics

•    Backlog management - Using prioritization frameworks (RICE, Value vs. Effort) to manage competing stakeholder needs

•    User research and discovery - Conducting interviews, surveys, usage analysis, and feedback synthesis to understand customer needs

•    Product metrics and analytics - Defining KPIs, tracking adoption, analyzing user behavior, and measuring product success

•    Agile product ownership - Writing user stories, defining acceptance criteria, and working collaboratively with engineering teams

•    Stakeholder management - Working with cross-functional teams and managing executive communication
Technical Product Experience (Required)

•    Experience managing technical products serving technical audiences (engineers, developers, IT teams, or technical operations)

•    Ability to understand technical concepts and translate them into user-friendly product features

•    Comfort working closely with engineering teams and understanding technical constraints

•    Experience with software development lifecycle, deployment processes, or technical infrastructure (even at high level)

Platform/Developer Tools Experience (Preferred, but we'll teach you)

•    Experience with developer tools, internal platforms, or infrastructure products

•    Familiarity with concepts like CI/CD, cloud infrastructure, containers, or DevOps practices

•    Understanding of software engineering workflows and developer pain points

•    Knowledge of SRE principles, observability, or automation tools

Nice to Have

•    Hands-on technical background (former software engineer, technical consultant, or solutions architect)

•    Experience with automation products, self-service platforms, or workflow tools

•    AI/ML product features (chatbots, intelligent automation, natural language interfaces)

•    Developer portal implementation (Backstage, Port, or similar platforms)

•    Product management certifications (Pragmatic Institute, Product School)

What You'll Learn Here
Platform Engineering Domain Knowledge

•    We'll teach you about Kubernetes, AWS, GitOps, infrastructure-as-code, and modern platform practices

•    You'll work alongside Principal and Staff engineers who can explain technical concepts and constraints

•    Our team will help you understand the platform engineering landscape and developer workflows

YUM Digital Business Context

•    How our platforms serve 50M+ customers daily across KFC, Pizza Hut, Taco Bell, and Habit Burger

•    Digital transformation initiatives and how platform capabilities enable business growth

•    Enterprise-scale engineering practices and Fortune 500 product management

Why Join YUM Platform Engineering?
Impact at Scale: Transform how engineering teams build technology serving 50M+ customers daily across iconic brands. Your product decisions will directly impact developer productivity and business outcomes.
Great Product Problems: Solve complex product challenges like reducing deployment time from 45 minutes to 5 minutes, enabling self-service infrastructure provisioning, and building AI-powered automation that eliminates manual work.
Strong Team: Work with experienced Principal and Staff engineers who value product thinking and will partner with you to deliver customer-obsessed solutions.
Career Growth: Platform product management is a growing field. Build expertise in an area with increasing demand and clear career progression.
Flexibility: Remote-first culture with locations in Plano, Louisville, or fully remote options.

Salary Range: 114, ,000

Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum -Click here. 

At Yum, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

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