Multi-Site Supervisor

Multi-Site Supervisor - ROC182 (Rochester)

Job Summary

Monday-Friday

3:30pm-12:00am

Multi-Site Supervisor responsibilities include identifying, training, and supervising staff for their assigned accounts. They are also responsible for reducing operational costs, monitoring compliance with operational duties, customer service, and keeping up to date with various administrative duties.

Essential Job Functions and Responsibilities:

• Train, coach and develop employees and ensure that they perform their duties diligently and in accordance with all standard operating procedures, policies, and protocols.
• Responsible for scheduling, approving payroll, and managing budgets.
• Supervise and coach employees in the performance of their duties; conduct performance reviews and provide verbal or written disciplinary documentation as needed
• Supervises and coordinates activities of workers engaged in janitorial services in assigned customer locations
• Assigns janitorial work to employees, following material and work requirements
• Inspect work performed to ensure conformance to specifications and established standards
• Review applications, conduct interviews and complete all HR paperwork in a timely manner
• Recommends personnel actions, such as hires and discharges, to ensure proper staffing
• Confer with staff to resolve production and personnel problems
• Trains workers in janitorial methods and procedures and proper operation of equipment.
• Support business unit performance goals, customer service delivery, employee satisfaction and retention, and succession plan.
• Issues janitorial supplies and equipment to workers to ensure quality and timely delivery of services.
• Create a team environment which encourages positive staff morale, engagement, and commitment to excellence.
• Maintain compliance with all company policies and established procedures
• Maintain company standards and programs for safety and security
• Treat all co-workers with fairness, dignity, and respect
• Provide outstanding customer service
• Perform all other duties as assigned

Qualifications:

• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Knowledge of various cleaning products and when to use them
• Knowledge of safety guidelines when working with chemical cleaners
• Excellent time-management skills
• Basic knowledge of Excel, Word and PowerPoint
• Experience in implementing operational processes
• Good working knowledge of operational procedures and policies
• Strong project management, administrative management, and organizational skills
• Excellent leadership and decision-making skills
• Great communication and interpersonal skills
• High School Diploma or GED
• Five years of related experience or supervisory experience preferred

Physical Requirements:

• Ability to work effectively in a stationary position when completing required office work.
• Ability to operate a computer and other office productivity machinery.
• Ability to position self to reach areas both below waist level to the floor and above their head
• Ability to effectively communicate with management and coworkers
• Ability to handle exposure to cleaning chemicals, dust, and other potential irritants
• Must meet minimum age requirements

Behavioral Requirements:

• Attention to Detail: Thorough in completing tasks to ensure cleanliness and hygiene
• Dependability: Reliable and punctual, able to complete tasks with minimal supervision
• Integrity: Honest and ethical, particularly in handling company property and equipment as well as clocking time accurately
• Flexibility: Willing to adapt to changing tasks and schedules
• Communication Skills: Able to follow written and verbal instructions and communicate effectively with colleagues and supervisors. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer Service Orientation: Polite and respectful when interacting with employees, clients, and supervisors.
• Janitronics Facility Services is a family-owned and regionally based company headquartered in Albany, NY, with a legacy spanning three generations. Specializing in commercial cleaning services, Janitronics caters to a variety of environments, including office buildings, schools, and healthcare facilities, while maintaining a strong commitment to quality and customer satisfaction. Janitronics employs a dedicated team that is trained to ensure clean and safe spaces, promoting a healthy environment for clients and their surrounding communities.