Manager, Training

Job Details

Description
Join LifeLink — Join a Life Saving Team
About LifeLink
More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning,
LifeLink Foundation
was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than
700 dedicated professionals
across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission:
To honor donors and save lives through organ and tissue donation.
Our vision remains clear:
To maximize the gift of life while giving hope to donor families and transplant patients.
We are grounded in the values that shape our work and culture—
Compassion. Excellence. Legacy. People. Quality.
If you're inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

What You'll Do
As a Training and Development Manager, you will directly contribute to LifeLink's life-saving mission. The Manager of Training and Development ("T&D") supports the mission, goals, and strategic plan of LifeLink Foundation, Inc. ("LifeLink") by providing leadership and strategic direction for the OPO Administration Department. The Manager of T&D is a skilled professional responsible for fostering a culture of continuous learning and professional growth by ensuring that all staff are equipped with the knowledge and skills necessary to maximize donation efforts. The Manager of T&D provides oversight of the OPO's educational initiatives, ensuring that all training programs align with organizational goals, regulatory requirements, and performance standards. Working through T&D staff, the Manager of T&D oversees the design, delivery, and evaluation of comprehensive training and staff development programs for both clinical and non-clinical personnel. Additionally, the Manager of T&D collaborates with division leadership to develop and deliver professional education.

Key Responsibilities

• Maintain the highest standards of professional conduct and interpersonal relationship development; promoting a positive and collaborative work environment aligned with the mission, vision, and values of the organization.
• Provide leadership and strategic direction for the Training and Development department, ensuring all activities align with organizational goals, regulatory requirements, and performance expectations.
• Ensure that all training programs meet the standards of regulatory and accrediting agencies, including preparation of documentation and audit readiness activities in collaboration with the Quality department.
• Design, implement, and oversee a comprehensive training and professional development program for all OPO staff, including clinical, non-clinical, and leadership roles.
• Serve as the subject matter expert for organizational education and staff development, providing direction and support to T&D staff.
• Establish and maintain systems for tracking employee training, certifications, and competency evaluations while ensuring accurate data entry and recordkeeping practices in collaboration with Human Resources, Corporate Compliance, and in accordance with applicable LifeLink policy.
• Oversee the assessment of training needs in collaboration with T&D staff, department leaders, and Human Resources.
• Direct the development and evaluation of training curricula, competency assessments, and educational materials, including the review and approval of content developed or adapted by T&D staff.
• Guide T&D facilitation of onboarding, annual competency, and continuing education, including clinical and non-clinical topics relevant to OPO operations.
• Supervise the implementation of preceptor and mentorship programs, ensuring T&D staff provide necessary coaching and support for new hires and existing staff.
• Review feedback and quality metrics collected by T&D staff to assess training effectiveness and make programmatic adjustments as needed.
• Represent the Training and Development department at internal and external meetings, communicating key initiatives and progress on delegated tasks, as necessary.
• Lead the identification and integration of best practices in organ donation and transplantation, healthcare education, and adult learning.
• Oversee the development and implementation of e-learning, simulation, and blended learning initiatives, delegating project management tasks, as appropriate.
• Collaborates with internal departments, committees, and resources to advance quality assurance and performance improvement initiatives.
• Manage the engagement of external training resources or vendors, delegating logistics and implementation to T&D staff, as appropriate.
• Provide leadership, coaching, and performance evaluation for T&D staff, including direct observation, if appropriate.
• Support the recruitment, hiring, and onboarding of new T&D staff.
• Manage delegated aspects of the department's budget and resources under the direction of division leadership.
• Exhibit strong leadership skills; modeling effective communication and creating a positive learning environment.
• Participate in the development and delivery of educational presentations, workshops, and seminars utilizing materials developed for professional education.
• Evaluates self-performance by comparing actual outcomes to expectations.
• Fulfill additional individual and departmental directives, obligations, and responsibilities, as designated.

Who You Are

• Passionate about helping others and making a difference
• Aligned with LifeLink's core values of Compassion, Excellence, Legacy, People, and Quality
• Bachelor's degree in a related field and at least five (5) years of experience in a related position at a healthcare and/or organ/tissue procurement organization or an equivalent combination of education and experience required.
• Certification through the American Board for Transplant Certification (ABTC) preferred.
• Excellent communication skills with fluency in English, both written and verbal, required.
• Advanced technical, organizational, interpersonal, and problem-solving skills required.
• Proficiency with Microsoft Office programs and other relevant applications, including (but not limited to) Excel, Forms, OneDrive, OneNote, Outlook, PowerBI, PowerPoint, Publisher, SharePoint, Teams, Visio, and Word.
• Valid state driver license with a good driving record.
• Ability to lift up to 50 pounds.

Working Conditions
High levels of stress due to the emotional and physical demands of the position. Work independently and manage multiple competing priorities. Prolonged periods of sitting and standing required. Travel by automobile and, on occasion, by air to fulfill training, supervisory, or organizational responsibilities, as needed. Works business hours with flexibility to extend work outside of regular hours, as necessary. Work in a team-oriented and interactive environment.

Diversity, Equity & Inclusion
LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?
Your next career move could be the most meaningful one yet.