Ambulatory Operations Project Manager

Job Details

The Ambulatory Operations Project Manager for the Capacity Management team provides strategic support for provider access initiatives across the Jefferson Medical Group (JMG). This role provides internal schedulers and patients a standard, comprehensive approach to appointment availability across the enterprise. The Ambulatory Operations Project Manager facilitates access-related operational improvements to the outpatient experience for patients, providers, and staff. Works closely with leadership, as an internal consultant, to develop, implement, and sustain leading practice models for ambulatory practice management, including training, planning, and coordination of shared services, facility management, and general practice operation.

Job Description

• Responsible for building, maintaining, and modifying centralized scheduling templates for all scheduling providers, including resource providers
• Ensure all approved template changes follow change management procedures and protocols and align with Jefferson's template strategy guidelines
• Provide impact analysis for master template changes
• Collaborate with Ambulatory practice administrative and clinical leadership on template optimization through the use of Epic Cadence functionality and advise on best practices
• Participate in department meetings that address patient access-related metrics
• Identify potential access limiting factors and develop possible solutions for department collaboration
• Monitor the effectiveness of access-related initiatives using data analysis via Qlik Reporting, Epic Reporting Workbench, and excel
• Strategize operational and technical methodologies to enhance patient self-scheduling for both patients and the ambulatory practices
• Present, demonstrate, and train internal staff on access and capacity strategies and initiatives
• On-board providers on scheduling decision tree and open scheduling platforms
• Guides and coordinates implementation, process improvement, policy development and change management projects with staff members, other departments and vendors involved in ambulatory care projects or other ad hoc projects.
• Recommends changes to outpatient metrics, ensures changes are implemented and communicated. Provides counsel and support to practice leaders throughout design and implementation by helping practices:
• Iterates on design, if needed, always keeping project outcomes in mind to test whether design can support meeting expected performance
• Overcomes perceived and actual roadblocks
• Implements and sustains change
• Exercises standard project manager skills including monitoring timelines, staffing resources, and available funding to ensure successful initiative outcomes.
• Collaborates with management, staff, and other stakeholders to identify training opportunities/gaps for new and existing employees; develop testing and evaluation procedures to ensure program effectiveness.
• Rotate with peers for on-call schedule within business hours (Mon-Fri 7a-6p)

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Jefferson University Physicians

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.

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