Technical Field Service

2 weeks ago

Lancaster, Pennsylvania, United States Ecore Talent Team Full time $60,000 - $85,000

At Ecore, we transform reclaimed materials into performance surfaces that manage energy and improve people's lives.  Why does it matter?  Because we believe innovative surfaces have the power to help people in motion be their strongest, healthiest selves, and innovative businesses can help protect the planet we share.

Technical Services- Field Service Specialist

Location: Remote (U.S.-based) with monthly visits to Lancaster, PA

Travel: ~60% nationwide (coast to coast)

Pay Range: $60k-$85k

Schedule: Monday–Friday, 8 AM to 5 PM

About the Role:
We're seeking a highly organized and technically proficient Field Claims Investigator to join our team. This role involves a mix of scheduled site visits and occasional emergency onsite calls to investigate potential claims. You'll be the face of our company in the field, working directly with customers and documenting findings thoroughly.

Key Responsibilities:

  • Conduct onsite investigations of potential claims across the U.S.
  • Perform scheduled and emergency site visits.
  • Document findings and communicate results clearly.
  • Maintain regular contact with internal teams and clients.
  • Travel frequently and manage logistics independently.

Requirements:

  • Strong technical/computer skills (desktop and laptop use, file management, printing, etc.).
  • Ability to work independently from a home office setup.
  • Comfortable with frequent travel and customer-facing interactions.
  • Must be available to be in Lancaster, PA at least once per month.

Preferred:

  • Prior experience in field investigations, claims, or similar roles.
  • Excellent communication and organizational skills.

Perks & Benefits:

  • Company credit card for travel expenses.
  • Mileage reimbursement for personal vehicle use.
  • Quarterly phone stipend.
  • Remote flexibility with a stable Monday–Friday schedule.


What we offer you:
  • Competitive medical, dental, vision, and prescription insurance coverage
  • 401k with a company match
  • Earn PTO hours immediately
  • Tuition reimbursement
  • Opportunities for development

Ecore International is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

NOTICE TO PROSPECTIVE APPLICANTS Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer may use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

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