Surveillance Operations Center

Surveillance Operations Center (SOC) Telecommunicator

Join a Team that Protects What Matters Most

At Weatherspoon Enterprises, we're at the forefront of securing residential communities, construction sites, and development projects. As a Telecommunicator in our Security Operations Center, you'll play a crucial role in monitoring and coordinating safety operations, connecting our security team with the field and public safety partners. If you're calm under pressure, have a sharp eye for detail, and excel in communication, this is the perfect opportunity to be part of a dynamic team dedicated to making a difference.

Why Choose Weatherspoon? Our SOC is a supportive, fast-paced environment where every team member's voice and perspective matter. We value diverse backgrounds and welcome individuals who bring fresh ideas and perspectives. At Weatherspoon, we're not just providing a job; we're offering a career path with opportunities to grow and develop in the security industry.

Key Responsibilities

• Communication Hub: Serve as the primary link between on-site security guards, field teams, and public safety partners, ensuring rapid and accurate information flow.
• Incident Handling: Receive and manage incoming calls for assistance, using effective questioning to gather critical information and coordinating responses with appropriate personnel.
• Dispatch Operations: Operate telecommunication equipment, including phone and two-way radio systems, to dispatch security teams and communicate effectively with officers and public safety.
• Surveillance Monitoring: Utilize multi-site video systems to observe activities, report incidents, and provide real-time support to field officers.
• Incident Documentation: Accurately document all incidents, activities, and officer reports using electronic systems to ensure up-to-date records.
• Safety Assurance: Regularly check in with guards on mobile patrol or stationed at key sites to confirm their safety and provide support as needed.
• Investigative Support: Retrieve video footage and documentation to assist with internal or external investigations as directed by senior management.
• Team Collaboration: Participate in company meetings, training sessions, and other professional development activities to stay informed and engaged.

What You Bring

• Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey information to officers, callers, and public safety partners.
• Calm Under Pressure: Ability to remain composed in high-stress situations, effectively managing emergency calls and coordinating swift responses.
• Technical Proficiency: Familiarity with communication equipment (phone systems, two-way radios); comfortable with typing and using computer-based record-keeping systems.
• Attention to Detail: Exceptional focus on accuracy and thoroughness in record-keeping, communication, and incident documentation.
• Problem-Solving: Quick-thinking with a proactive approach to assessing situations, gathering relevant information, and making informed decisions.
• Multitasking Ability: Skilled at handling multiple tasks simultaneously in a fast-paced environment, prioritizing urgent needs, and ensuring timely response.
• Inclusivity: Ability to work collaboratively with a diverse team, contributing to a positive and respectful workplace culture.
• Security Knowledge: Understanding of security protocols, emergency response processes, and relevant laws and regulations.

Qualifications

• Age Requirement: Must be 18 years or older.
• Background: Completion of a pre-employment drug and background screening.
• Certification: Registration with the NCPPS Board (if applicable).
• Language: Proficiency in English; bilingual skills are an asset.
• Schedule Flexibility: Willing to work rotating shifts, including nights, weekends, and holidays, to maintain 24/7 coverage.
• Status: Full-time, Part-Time, Casual or Relief and Weekend Only employment is available

Physical & Work Environment Requirements

• Work Setting: Operate primarily within an office environment in the Security Operations Center, handling telecommunication and monitoring systems.
• Physical Demands: Extended periods of sitting, with occasional standing or movement to access equipment or communicate with colleagues.
• Confidentiality: Adhere to strict confidentiality protocols due to potential exposure to sensitive information.
• Safety Standards: Follow all safety protocols and guidelines to protect yourself and your team.

Why Weatherspoon?

Weatherspoon Enterprises Inc. is an equal opportunity employer committed to building a diverse, inclusive team. We celebrate and value each individual's unique background and experiences. If you need any accommodations during the application or interview process, please let us know.

Ready to join a team where your voice matters? Apply today to make a difference in security and protect communities with Weatherspoon Enterprises