Diesel Technician

Diesel Technician

Reports To: Service Manager

Summary: The Diesel Technician is an integral part of the Service Department team. This position is crucial in achieving customer satisfaction by applying high-level technical expertise to repairs of medium- and heavy-duty trucks, and trailers. The Service Technician is responsible for completing repairs within the allotted time frame, performing diagnostic tests for routine maintenance procedures and determining a course of action for damaged parts and systems, repairing malfunctioning components, retrofitting engines, changing brakes, adjusting steering systems, replacing worn-out parts, changing fluids, and the ability to work respectfully with other departments, vendors, customers and co-workers.

Benefits:

• Health – Dental – Vision
• 401K with employer match
• Aflac Benefits
• Personal/ Sick time
• NYS Disability and Workers Compensation

Primary Accountabilities:

• Using advanced technical knowledge, perform repairs for medium- and heavy-duty trucks, and trailers within allotted time limits.
• Perform diagnostic tests to determine a course of action for repair using computerized and/or specialized tools.
• Establish list of parts needed for repairs based on diagnostic tests, and work with the Parts Department to assess parts availability.
• Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment and machinery
• Use KARMAK repair order system effectively, following established policies and procedures and have the ability to learn other proprietary software from supported truck manufacturers
• Explain mechanical diagnoses and required repairs in a non-technical manner to service advisor
• Clearly and concisely document each repair task on the repair order form
• When repair is complete, ensure vehicles are parked in assigned areas, trucks are locked and keys are tagged and properly stored.
• Complete all required training within specified time limits.

Qualifications that a candidate MUST possess to gain consideration for this position:

• Minimum of 2 years technical experience in the automotive or medium/heavy duty truck industry.
• High degree of product and technical knowledge
• Ability to use a personal computer, a general understanding of Microsoft Office software programs, and the ability to learn other database or proprietary software programs as needed
• Excellent follow-through, problem solving and organizational skills
• Must be self-motivated with good written and verbal communication skills
• Must be a team player with a strong sense of commitment to the customer, and to performing required tasks accurately and professionally
• Must conduct his/herself in a professional manner.
• Must have the ability to work other shifts for coverage of sick days or vacation relief.
• Valid New York State Drivers License

Qualifications that are WANTED in a candidate:

• Possess a valid Class A Commercial Drivers License
• Advanced technical training/education Training/Educational Requirements:
• High School Diploma or equivalent

Performance Goals:

• Work as a team to reach or exceed established service goals
• Exceed customer expectations by:
• Repair completed on time, within estimate, and correctly the first time.

Note: This description does not necessarily reflect a complete list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances change.