Intake Specialist/Office Clerk

2 days ago

Winter Haven, Florida, United States Brightstar Kids Services Corp Full time

Location: Winter Haven, FL

Type: Full-Time | In-Office Position

About Us:

Brightstar Kids Services is a leading provider of Applied Behavior Analysis (ABA) therapy. We specialize in serving children and adolescents diagnosed with Autism Spectrum Disorder, ADHD, Developmental Delays, Conduct Disorders, and related conditions.

Our mission is to empower families and improve the quality of life for our clients through compassionate, evidence-based behavioral intervention.

Position Overview:

We are seeking a friendly, organized, and motivated Intake Specialist / Office Clerk to join our growing administrative team. This position is vital to ensuring a positive first impression for families and maintaining accurate, compliant documentation throughout the intake process.

The ideal candidate isprofessional, detail-oriented, and a strong team player—someone who enjoys helping others, communicates clearly, and can manage multiple tasks in a fast-paced environment.

Key Responsibilities:

  • Greet and welcome clients and families with a positive, professional attitude
  • Provide exceptional customer service both in person and over the phone
  • Verify insurance coverage and assist with insurance-related documentation
  • Contact families to guide them through the intake process and help collect all required documentation
  • Ensure all client files and records are accurate, complete, and up to date
  • Support the Authorization Department in reviewing forms, verifying authorizations, and maintaining compliance with agency standards
  • Manage digital filing systems, ensuring confidentiality and organization
  • Answer and direct phone calls, take messages, and assist with general inquiries
  • Conduct outreach visits to local doctors' offices, clinics, and community centers to distribute flyers and promote Brightstar Kids Services
  • Collaborate with other departments (Authorizations, Staffing, Documentation, etc.) to support smooth onboarding for clients and support through their services
  • Be open to cross-training in related administrative areas and take on new tasks as needed
  • Assist with general clerical duties such as scanning, faxing, emailing, and data entry

Qualifications:

  • High school diploma or equivalent (associate's degree preferred)
  • Prior experience in administrative support, medical office, or intake coordination preferred
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Proficiency with Microsoft Office and Google Workspace
  • Professional, positive, and team-oriented demeanor
  • Ability to multitask and adapt to changing priorities
  • Bilingual (English/Spanish) required

Why Join Brightstar Kids Services?

- Supportive and collaborative work environment

- Opportunities for professional growth and cross-training

- Meaningful work helping children and families succeed

Job Type: Full-time

Pay: $ $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Experience:

  • Customer service: 2 years (Required)

Language:

  • Spanish (Required)

Work Location: In person

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