Specialist, OPS Client Service Representative

Specialist, OPS Client Service Representative

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Specialist, OPS Client Service Representative to join our Structured Debt Client Platform team. This role is located in Lake Mary, FL

In this role, you'll make an impact in the following ways:

• Provide quality support to clients with complex transactions and processes on a daily basis.
• Independently assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
• Respond to client questions on BNY product features and provide technical assistance for issues escalated by junior team members.
• Research and resolve moderately complex operational or client issues, routing issues that cannot be addressed at point of contact to appropriate teams in accordance with documented procedures.

To be successful in this role, we're seeking the following:

• High school/secondary school diploma or equivalent combination of education and experience required; Bachelor's degree preferred.
• 2-3 years of total work experience preferred.
• Experience in an operational area and/or client services preferred
• Excellent writing, listening and communication skills
• Should be able to work independently and exercise sound critical thinking judgement
• Ideal candidate should be proficient in Microsoft Excel and Word

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here's a few of our recent awards:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Provides quality support to clients with complex transactions and processes on a daily basis.Independently assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.Responds to client questions on BNY Mellon product features and provides technical assistance for issues that have been escalated by junior team members. Researches and resolves moderately complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.Assists in providing status updates on problem resolution and outstanding issues to other teams.Assists with process improvement by contributing ideas to improve team efficiency.No direct reports. Provides guidance to less experienced staff.Responsible for the quality and completion of own work.High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred.2-3 years of total work experience preferred. Experience in financial services preferred.