HVAC Operations Manager

5 hours ago

Boston, Massachusetts, United States Blue Collar Services Full time

HVAC Operations Manager - License Holder

Location: Greater Worcester, MA Area Employment Type: Full-Time Salary Range: $120,000+ (Based on Qualifications) + Commission, Bonuses

Are you a seasoned HVAC leader with a Massachusetts license ready to build and scale a thriving business? We're seeking a dynamic Operations Manager to drive operational excellence, fuel growth, and lead a high-performing team in residential and commercial HVAC services. This is your chance to shape a startup into a powerhouse, blending hands-on technical expertise with strategic oversight in a fun, collaborative environment. If you excel at hitting revenue targets, fostering teamwork, and embracing innovation like AI tools, join us to make a lasting impact.

Why You'll Thrive Here

We create a vibrant, goal-crushing atmosphere where hard work meets high energy. Celebrate wins with the team, grow from the ground up, and enjoy perks that reward your dedication:
  • Competitive base salary starting at $120,000+, plus commissions on sales goals and annual bonuses.
  • Company vehicle with gas card.
  • Comprehensive health and dental insurance.
  • Opportunities for professional development and lifelong learning, including cutting-edge tools like AI applications.
Our core values guide everything:
  • Customer 1st - Prioritize client needs in every decision.
  • Safety - Get home to your family every day.
  • Continuous Improvement - Push for better results daily.
  • Continuous Learning - Stay ahead with industry trends and tech.
  • Accountability - Own your goals and deliver.
  • Teamwork - Collaborate for shared success.
Key Responsibilities

Take full ownership of profit and loss while leading day-to-day operations:
  • Drive operations to meet profit, growth, and revenue targets.
  • Manage budgets, sales performance, and operational metrics.
  • Build and nurture vendor relationships for optimal pricing and services.
  • Optimize dispatch and workload for technicians to ensure efficiency.
  • Hands-on troubleshooting, diagnostics, repairs, and installations for commercial and residential heating/cooling systems, plus preventative maintenance.
  • Champion customer satisfaction with same-day issue resolution.
  • Coach and develop staff to maintain high standards and team unity.
  • Develop work instructions, procedures, and a robust knowledge base.
  • Oversee job costing, project management, and strict safety compliance.
What We're Looking For

The ideal candidate is easy to work with, highly collaborative, and a natural people developer who thrives on building winning teams. With a strong sales mindset to drive new revenue and exceptional customer skills as a top priority, you'll excel at documentation, setting up continuity processes, and leveraging new tech like AI copilots to streamline operations.
  • 10-15 years of HVAC experience, with management, lead technician, or supervisor roles preferred.
  • Proven success in exceeding revenue goals and managing P&L.
  • Expertise in job costing, team building, and operational efficiency.
  • Strong interpersonal, verbal, and written communication skills.
  • Proficiency with computers and Microsoft Office.
  • Valid driver's license held for at least 12 months, with no major traffic violations (e.g., DUI, hit-and-run, suspension, reckless driving) or multiple minor infractions/collisions in the past 3 years.

Education and Certifications:
  • Active Massachusetts Air Conditioning and Refrigeration Contractors License (required).
  • EPA 608 Certification.
  • Bachelor's degree or equivalent relevant work experience.
Physical and Work Conditions

This role involves a mix of office work and field assessments:
  • Frequent bending, stooping, kneeling, climbing, reaching, and driving in heavy traffic across various weather conditions.
  • Ability to stand, walk, climb, bend, kneel, stoop, stretch, twist, reach, and travel extended distances.
  • Normal or corrected vision for close, distance, peripheral, and depth perception.
Ready to lead with purpose and grow your career? Apply now with your resume and a brief note on your HVAC leadership experience. We review applications quickly and connect with top fits within days. Let's build the future of HVAC together

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