Dispatch Team Lead

7 days ago

Brentwood, Missouri, United States Hoffmann Brothers Full time

At Hoffmann Brothers, we stand committed to our mission of Improving Life in Every Home - our customers, our employees, and the communities in which we live and serve. For over 40 years, we have been an industry leader in HVAC, plumbing, electrical, and appliance repair for residential and commercial properties in St. Louis - and now in Nashville, TN Recipient of multiple Top Workplace and industry awards, we believe in taking the best care of our employees, and they will take the best care of our customers.

At Hoffmann Brothers, your career growth is important to us. Whether you are new to the trades wanting to take advantage of our free trade training programs, or a career professional looking to cultivate your craft or leadership skills, we have a path for you

Description:
The Dispatch Team Lead is responsible for managing the daily operations of the dispatch department, ensuring that all service calls are assigned and dispatched efficiently to maximize technician productivity, customer satisfaction, and revenue goals. This role focuses on meeting and exceeding key performance indicators (KPIs), optimizing scheduling processes, and leading the dispatch team to deliver exceptional operational performance.

Qualifications:

  • Prior dispatch experience required.
  • Proven experience in identifying and implementing process improvements to enhance efficiency and customer satisfaction.
  • Strong leadership skills with a passion for motivating, mentoring, and helping others achieve their full potential.
  • Solid understanding of Dispatch and Coordinator procedures and proficiency with relevant software applications.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
  • Highly motivated, flexible, and positive attitude.

Key Responsibilities:

  • Support & Morale: Be an advocate for your team, providing encouragement and support.
  • Training & Development: Participate in & lead training for the dispatch team
  • One on One Meetings: Meet with your team member on a regular candace to check in on department KPIs, etc.
  • KPIs: Monitor and report on key dispatch metrics, including Professional Idle and Drive time, Department Abandon Rate, Individual Missed Call Rate,
  • Additional Support: Logged into the phone line daily and provide support with dispatching. Additionally, there will be times when further assistance is needed with dispatch responsibilities to cover while other team members are on PTO
  • Scheduling: Managing the department schedule including the quarterly Saturday shift sign-up. Also, approve/denials of PTO requests.
  • Standard schedule: Monday-Friday (hours may vary during peak season with occasional Saturdays required)
  • Partner with management to implement process enhancements to increase efficiency and customer satisfaction.

Why Hoffmann Brothers?
At Hoffmann Brothers, we know our people are the driving force behind our success. That's why we offer industry-leading benefits, including:

  • Health insurance premiums for the employee and any eligible family members
  • 100% paid Dental and Vision insurance
  • Competitive 401K Retirement program
  • 15 Paid Time Off Days
  • 9 paid holidays
  • Referral Program
  • Employee Discounts plus Friends & Family
  • We believe in promoting from within and there are many areas to advance in our company

  • Lead Industrial Sales Engineer

    2 weeks ago

    Brentwood, Missouri, United States SPX Technologies Full time $120,000 - $180,000 per year

    Building the people that build the world.With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a...

  • Services Manager, Network

    2 weeks ago

    Brentwood, Missouri, United States ARCO a Family of Construction Companies Full time $120,000 - $180,000 per year

    About YouDo you have a passion for enabling business with top-tier technology? Do you thrive in a fast paced and ever-evolving environment? Then we have the next career move for you Who are we? We are ARCO, a Family of Construction Companies.The Services Manager, Network & Mobility leads the strategy, design, and operations for ARCO's network and mobile...

  • Product Owner, UKG

    1 day ago

    Brentwood, Missouri, United States ARCO a Family of Construction Companies Full time

    ABOUT YOUAre you passionate about leveraging cutting-edge technology to drive business success? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you Who are we? We are ARCO, A Family Of Construction Companies.We're looking for Product Owner, UKG to join our expanding technology team in our Brentwood office. As...

  • Inside Sales Intern

    2 days ago

    Brentwood, Missouri, United States SPX Technologies Full time

    Building People that Build the World.With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global...

  • Product Owner, UKG

    2 weeks ago

    Brentwood, Missouri, United States ARCO a Family of Construction Companies Full time $80,000 - $120,000 per year

    ABOUT YOUAre you passionate about leveraging cutting-edge technology to drive business success? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you Who are we? We are ARCO, A Family Of Construction Companies.We're looking for Product Owner, UKG to join our expanding technology team in our Brentwood office. As...

  • Commercial Strategy Intern

    1 week ago

    Brentwood, Missouri, United States SPX Technologies Full time

    Building People that Build the world.With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global...

  • IT Intern

    1 week ago

    Brentwood, Missouri, United States SPX Technologies Full time

    Building People that Build the world.With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global...

  • Wealth Planner

    1 week ago

    Brentwood, Missouri, United States Gatewood Wealth Solutions Full time

    Gatewood Wealth Solutions is seeking a skilled and dedicatedWealth Plannerto join our team in St. Louis. The Wealth Planner position is an exciting opportunity to collaborate with a planning-centric team of advisors to design, build, and protect the financial dreams of clients. As a Wealth Planner, you will be responsible for providing exceptional client...

  • Integrations Software Engineer

    7 days ago

    Brentwood, Missouri, United States ARCO a Family of Construction Companies Full time

    ABOUT YOUAre you passionate about leveraging cutting-edge technology to drive business success? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you Who are we? We are ARCO, A Family Of Construction Companies.We're looking for a Software Engineer to join our expanding technology team in our Brentwood office....

  • Integrations Software Engineer

    2 days ago

    Brentwood, Missouri, United States ARCO a Family of Construction Companies Full time

    About YouAre you passionate about leveraging cutting-edge technology to drive business success? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you Who are we? We are ARCO, A Family Of Construction Companies.We're looking for a Software Engineer to join our expanding technology team in our Brentwood office....