Strategic Customer Success Manager

At Comulate, we're transforming the insurance back office with AI. Our platform, which reinvents expensive and time-consuming accounting processes, is the first step in our vision to unlock the hundreds of billions of dollars spent on manual insurance operations.

Our Series B, announced in early 2025, led by BOND & Workday, comes on the heels of record growth and accelerating expansion plans.

Why you should consider joining

• Record-setting growth, having gone from zero to 8-figure ARR within three years of founding, representing 95th+ percentile company growth among startups that achieve these milestones
• Strong product market fit revealed in growth and through customer love, with users describing the platform as "the best thing since sliced bread" and "life-changing"
• Our lean, talented team is creating category-defining products for large public and private enterprises, driving 7-figure ROI and cash-flow positive operations, providing the best of both worlds: outsized employee ownership and low company risk
• We're continuing to take big, ambitious first-to-market bets for a highly committed customer base and an exciting pipeline of new customers
• We're in the early innings of our vision and poised to take advantage of the massive opportunity to deploy AI into core workflows throughout the insurance industry

About The Role
We're hiring a
Strategic Customer Success Manager
onsite in SF to lead high-impact partnerships with our most important customers and drive significant revenue growth post-sale.

What you'll do

• Partner directly with strategic named customers throughout their post-sale journey, owning implementation, onboarding/training, scaling, and growth, as their principal point-person at Comulate.
• Build deep relationships with champions and C-level stakeholders, earning their trust as a strategic advisor and product expert.
• Develop compelling ROI stories and business value frameworks that communicate Comulate's impact to executive decision-makers.
• Drive revenue growth by owning retention targets and sourcing expansion opportunities, partnering with Sales to influence six-figure+ strategic deals.
• Orchestrate cross-functional collaboration across Success, Implementation, and Support teams to deliver exceptional outcomes for your customers.
• Be the voice of the customer within company walls, influencing product roadmap and company strategy based on insights from your strategic accounts.

Who you are

• You have 7+ years of experience in strategic account management, customer success, or management consulting, with a proven track record managing complex B2B relationships.
• You have executive presence and credibility with C-suite stakeholders, speaking their language around business outcomes and strategic value.
• You're a strategic thinker who balances long-term account planning with tactical execution, with strong intuition to prioritize high-impact initiatives.
• You're curious and confront confusion by asking questions. You have a track record of learning independently when faced with ambiguity.
• You're detail-oriented and use communication to build trust with the customers you serve and the teams you work alongside.
• You have natural agency and are proactive in ensuring customers are successful.

Our team & philosophy

We're backed by BOND, Spark Capital, Neo, and Workday, as well as founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more.

Our team hails from companies like Airbnb, Google, Brex, and LiveRamp and we're fairly low-profile: focusing the majority of our energy on delivering for customers and building a category-defining company.

We're hiring predominantly in San Francisco , as we believe in-person collaboration is strategically important for a company at our stage — both for velocity and company culture.

Benefits

• Competitive base salary and generous equity
• Generous medical, dental, and vision benefits
• 401K plan enrollment
• Flexible time-off policy
• Lunch & dinner every day
• Paid parental leave
• Company outings and offsites
• (and more benefits as we grow)

Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
Compensation Range: $170K - $200K