Manager, Software Engineering, Platform

3 days ago

San Francisco, California, United States Ripple Full time $180,000 - $250,000 per year
The Work

Manage a team maintaining infrastructure, Internal Development Platform, and Ripple product accessibility. The role will span overseeing the development and reliability of key infrastructural components related to compute, build, integration, deployment, secure access among others. You are someone who is acutely focused on site reliability but also has a close pulse on the internal engineering experience, and makes good tradeoffs on what to build and why. You understand how to build Internal Developer Platforms and ways to make continual progress and delivery without getting bogged down by complexity. You have good mechanisms to assess reliability, availability, latency and cost and ensure the right instrumentation is in place to enable these to be reviewed and improved. You are a force multiplier for developers and application owners in the organization.

What you'll do
  • Lead and inspire a team of Infrastructure engineers to continuously deliver availability and reliability of Ripple products
  • Have good instincts for Platform Engineering and developing Internal Developer Platforms
  • Building and operating production software at internet scale
  • Balancing bias to action with the ability to make well-informed bets
  • Collaborating closely with our key partners as well as engaging directly with engineering customers to understand their needs and improve their experience
  • Owning, crafting, and maintaining processes and tooling for infrastructure organization, while incorporating your own tooling and processes.
  • Support operations for infrastructure features and services
  • Build in observability for internal infrastructure services as well as provide related observability frameworks for applications
  • Minimize our mean time to resolve incidents by reacting to monitoring alerts, problems reported by employees or customers in a timely manner
What you'll bring:
  • Strong familiarity with AWS tools and services
  • 10+ years of total experience with 5+ years of management experience in building and leading diverse software infrastructure engineering teams.
  • Experience building & operating highly reliable distributed systems in a cloud environment
  • Customer-focused curiosity, passion for technology, pragmatic thinking, ability to jump into an ambiguous area, and break down complex problems
  • Demonstrated experience in improving the reliability and operational automation of complex, multi-tier systems
  • A strong product mindset along with experience in delivering large complex projects collaborating with a variety of cross-functional stakeholders that are technology, operations or business focused.
  • Experience with monitoring systems and incident management
  • Experience operating software as a service
  • Experience working in the FinTech a plus
  • Experience participating in incident response

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