Customer Service Assistant

5 days ago

Raleigh, North Carolina, United States Oakbridge North Technology Partners Inc. Full time

If you're a motivated early-career professional who enjoys helping people, communicating clearly, and staying organized in a fast-paced environment, this Customer Service Representative position in Raleigh could be a great fit for you. This full-time opportunity is ideal for individuals looking to build hands-on experience in customer support, problem-solving, and communication while working with a team that values growth and learning.

As a Customer Service Representative, you'll be the first point of contact for customers reaching out with questions or requests. You'll handle inbound calls, listen to understand their needs, and guide them through solutions with confidence and professionalism. You'll also collaborate with internal teams to ensure customers receive accurate and timely support.

This role offers a supportive environment where you can strengthen your communication skills, develop your career, and thrive in Raleigh's growing job market.

What You'll Do as a Customer Service Representative

  • Answer inbound customer calls and provide assistance with account questions, troubleshooting, and general support
  • Deliver clear, friendly communication to ensure a positive customer experience
  • Document call details, steps taken, and final outcomes in the company's support system
  • Follow up on open issues to ensure timely resolution
  • Partner with other departments when needed to resolve more complex inquiries
  • Share customer insights that can help improve processes and products
  • Stay current on product updates and features to provide accurate information

What Makes You a Strong Fit

You don't need prior call center experience to succeed as a Customer Service Representative. You'll excel in this role if you:

  • Communicate clearly, professionally, and confidently
  • Approach problem-solving with patience and logical thinking
  • Feel comfortable learning new software, tools, and CRM systems
  • Stay organized while managing multiple tasks or conversations
  • Enjoy being part of a collaborative, supportive team
  • Are eager to grow your skills and build a long-term career

Experience in customer service, retail, hospitality, support, or call center roles is helpful but not required.

What You'll Gain

  • Competitive full-time compensation
  • Real-world experience in customer support, communication, and technology
  • Training and ongoing development to help you grow
  • A positive team culture where your ideas are valued
  • Clear pathways to advance into senior support, training, or account roles
  • A convenient location in Raleigh's active, fast-growing job market

Ready to Apply?

If you're excited to build your career, support customers, and grow as a Customer Service Representative, we'd love to hear from you. Apply directly through Indeed by selecting "Apply Now."

Job Type: Full-time

Pay: $ $23.00 per hour

Benefits:

  • Dental insurance
  • Flexible schedule
  • Vision insurance

Work Location: In person

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