Cloud Services Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Location: Atlanta, GA-Buckhead office- 5 days/week in office

Overview:

The Cloud Service Engineer will support the Servigistics products across the PTC private cloud. This role will be responsible for every facet of the SAAS lifecycle: from initial installation, upgrades, promotions to production, monitoring, technical support, and incident response. The role report into the Servigistics software operations and support group and work with many supporting departments, ranging from R&D, networking, DBA's, and systems.

Responsibilities:

• Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues efficiently within our ticketing system
• Focus on providing and documenting solutions and root cause analysis for medium complexity customer issues, using a customer-centered approach
• Install PTC Application Software and its supporting approved 3rd Party Software (for example Apache, tomcat, Intellicus, Kettle etc.)
• Resolves issues and makes decisions pertaining to the configuration of PTC Applications
• Facilitate communication between customers and internal teams to resolve issues
• Execution of documented upgrade procedures for PTC applications using PTC upgrade tools
• Execute build deployments according to providing instructions

Skills and Knowledge:

• Installing/configuring Apache, Java, Tomcat
• Basic Oracle commands (select, insert, delete, join)
• Linux operating system
• ETL tools (Pentaho PDI, Informatica IICS, Informatica PowerCenter)
• Troubleshooting skills

Preferred background:

• 2+ years working in an IT Help Desk type environment
• Understanding of Cloud technology
• Basic command line Linux Skills
• Basic Oracle skills
• Basic troubleshooting skills

Basic Qualifications:

• Associates degree in a technical field (IT, CS, Programming, etc.) + 2 years of technical work experience OR Bachelors in a technical field (IT, CS, Programming, etc.)
• Must be a US Citizen
• Must have or be able to obtain a Security level clearance

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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