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Order Entry Specialist

3 weeks ago

Augusta, Georgia, United States Superior Promotional bags Full time

Job Title: Data Entry Specialist/CSR

About Us:

Superior Promotional Bags is a leading provider of high-quality custom bags and accessories. We specialize in creating unique and effective promotional products for businesses of all sizes. We are a dynamic and growing company with a strong commitment to customer satisfaction.

Position Summary:

We are seeking a highly motivated and customer-oriented individual to join our growing team as a Data Entry Specialist/CSR. In this role, you will be responsible for providing excellent customer service, accurately entering data into our systems, and assisting with various administrative tasks.

Key Responsibilities:

* Customer Service:

* Respond to customer inquiries via phone and email

* Resolve customer issues promptly and efficiently.

* Build and maintain strong customer relationships.

* Provide accurate and timely information to customers.

* Data Entry:

* Accurately enter customer information into our CRM and other relevant systems.

* Maintain data integrity and accuracy.

* Identify and resolve data entry errors.

* Administrative Support:

* Maintain organized records and files.

* Support other departments as needed.

Qualifications:

* High school diploma or equivalent.

* Excellent communication and interpersonal skills.

* Strong customer service and problem-solving skills.

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

* Strong attention to detail and accuracy.

* Ability to work independently and as part of a team.

* Excellent organizational and time-management skills.

* Experience in a customer service role is preferred.

Benefits:

Paid time off, PTO, Sick Leave

Job Type: Full-time

Pay: $ $16.00 per hour

Benefits:

  • Paid time off

Work Location: In person