911 PSAP Test Engineer

HCLTech is looking for a highly talented and self- motivated [
911 PSAP Test Engineer role at San Ramon, CA
] to join it in advancing the technological world through innovation and creativity.

Job Title: 911 PSAP Test Engineer

Job ID: BR

Position Type: Full-time

Location: San Ramon, CA (onsite)

Responsibilities

In accordance with relevant standards and interoperability of Next Generation 911 systems and associated components. Testing is critical to assuring effective emergency-response communications, ensure policies, procedures, and best practices for telephony systems are being met throughout the implementation of the 9-1-1 system.

Required Skills, Knowledge and Experience

• Knowledge of wireline, wireless, VOIP and other communications technology
• Windows desktop and server
• Windows 10
• Windows Server 2012 or higher
• Network protocols
• SIP/RTP, TCP/IP, UDP, DHCP
• System integration and testing
• Strong written and verbal communication skills
• Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures
• Flexibility to work in a dynamic environment with shifting priorities with attention to detail.

Desirable Skills, Knowledge and Experience

• Technical Knowledge of 911 Emergency Call Handling systems, (Cloud & Legacy) related Equipment, Network and Telephony architecture strongly preferred. i.e.
• Intrado Viper
• Motorola Vesta
• Carbyne APEX
• Cloud applications and knowledge or experience with firewalls (FortiGate), DNS, PKI, 4G/5G WAN (via CradlePoint), ESXi, Azure WAN, AWS Cloud WAN, and Terraform are beneficial.
• Hand-on experience in server room (racking, cabling)
• Test planning, test case development, execution, and reporting
• Telephony experience – T1s, PRI circuits, TDM
• Protocol analysis and troubleshooting, using Wireshark, Agilent, IRIS and/or other networking tools
• Performance, load, stability testing
• Experience with VMware
• NG911 and Emergency Services IP Network (ESINet)

Job Responsibilities

• Test and certify 911 call handling applications (software, hardware) and GIS systems on Emergency Services IP Network (ESINet), a 911 call routing application.
• Testing New and Proof of concept e911 products or Networking functionality
• Testing and approving MOPs for field Site Technicians
• Develop and execute test plans, document defects and report test results.
• Work directly with call handling and ESInet suppliers to investigate, provide root cause analyses and resolve issues. Track open defects to resolution.
• Server Room Maintenance – To include Vendor CPE & ATT Network equipment. Ability to locate termination endpoint and installation of cabling of new servers' routers and associated network equipment.
• Staging of New 911 CPE equipment

Pay and Benefits

• Pay Range Minimum: $90,000/ year
• Pay Range Maximum: $100,000/ year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.