Front Office Manager

1 week ago

Washington, Washington, D.C., United States Pestana Hotel Group Full time

The Front Office Manager is responsible for the daily operation of the front desk. Directly supervises all front desk personnel and ensures proper completion of all front desk duties. Responsible for assisting with the planning, directing, and coordinating front desk activities to ensure exceptional guest service is achieved. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

ESSENTIAL DUTIES:

· Supervises the preparation of scheduling for Front Desk

· Evaluates the job performance of each front desk employee.

· Maintains working relationships and communicates with all departments.

· Maintains master key control

· Verifies that accurate room status information is maintained and communicated.

· Immediately resolves guest problems quickly, efficiently and courteously.

· Checks cashiers in and out and verified banks and deposits at the end of each shift.

· Enforces all cash-handling, check-cashing, and credit policies.

· Effectively use interdepartmental communication systems

· Exchanges currency.

· Accepts advance deposits for guests checking in and posts the advance to guests' accounts.

· Making change and balancing their bank.

· Responsible for training all front office staff

· Other duties as assigned by management or ownership

RESPONSIBILITIES AND AUTHORITIES:

· Conducts regularly scheduled meetings of front desk personnel.

· Assists with Maximizing room revenue and occupancy by reviewing status daily. Monitor selling status of house daily.

· Communicating effectively to front desk staff ensuring that all company policies and procedures are followed.

· Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

· Oversee the implementation of procedures, policies, systems, and payroll and inventory management.

· Responsible for the recruitment and selection of personnel.

· Review front desk logbook and guest feedback.

· Must act as a mentor to front desk associates

REQUIREMENTS:

· Enthusiastic, highly motivated and guest driven

· Excellent interpersonal and communication experience, both verbal & written

  • Flexible and able to work various shifts, ability to work in high pressure situations
  • Mentor
  • Innovator

Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

  1. Hospitality Diploma or Bachelor's Degree

  2. Minimum 1 year in a Management position

  3. Minimum 2 years in a Front desk position

Knowledge: Hospitality and Customer service. Previous experience with Hotel Management systems is an asset.

Skills: Must have excellent interpersonal and communication skills and enjoy working with people.

This individual must be enthusiastic, punctual, and dedicated to the job.

Must be able to read, speak, write, and understand English.

Must have a FSD certification

Physical: Must be able to stand for long periods of time

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as may be required by their supervisor.

Job Type: Full-time

Pay: $60, $70,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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