Sr. ITIL Knowledge Manager​

2 hours ago

Fort Belvoir, Virginia, United States Leidos Full time $92,300 - $166,850

​​We are seeking an experienced Senior ITIL Network Knowledge Manager to join our IT service management team supporting a DOD customer on Ft. Belvoir, VA. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL4 best practices. 

​ 

Clearance requirement: ​TS/SCI with Poly required

​Responsibilities: 

  • ​Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for service desk and IT operations 

  • ​Develop and enforce quality standards for knowledge articles and documentation 

  • ​Monitor, manage, and maintain knowledge articles within ServiceNow 

  • ​Conduct regular audits of the knowledge management system to ensure compliance with customer's policies, procedures, governance and ITIL guidelines 

  • ​Collaborate with operations and engineering teams to capture, validate, and organize knowledge effectively 

  • ​Analyze and report on knowledge usage, gaps, and improvement opportunities 

  • ​Train staff on ITIL knowledge management practices and tools 

  • ​Ensure knowledge base articles are up-to-date, relevant, and easily accessible 

  • ​Implement continuous improvement initiatives for knowledge management processes 

  • ​Coordinate with change management and problem management teams to update knowledge based on incidents and changes 

  • ​Support continuous improvement initiatives within the incident management function. 

​Requirements: 

  • ​Bachelor's degree in computer science, Information Technology, or similar technical field 

  • ​8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. Specific experience, education and training may be considered in lieu of degree.

  • ​Knowledge of the Service Management workflows and ITSM processes 

  • Current ​ITIL 4 certification and training 

  • ​Experience implementing and using ServiceNow as a knowledge management repository 

  • ​Proficiency in data analysis and statistical methods 

  • ​Excellent problem-solving and analytical skills 

  • ​Strong communication and interpersonal skills 

  • ​Ability to work in a fast-paced, dynamic environment 

  • ​TS/SCI with Poly required 

​ 

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Original Posting:December 17,

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $92, $166,850.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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