Service Manager
2 weeks ago
We are seeking an experienced and motivated Service Manager to lead our service operations within a well-established and reputable automotive dealership.
Key Responsibilities:
- Oversee the daily operations of the service department, ensuring high standards of quality, efficiency, and customer satisfaction.
- Lead, coach, and develop a team of service advisors, technicians, and support staff.
- Manage workflow, productivity, and resource allocation to meet performance and profitability targets.
- Maintain strong relationships with customers, ensuring all service experiences are professional and consistent with dealership standards.
- Monitor key metrics such as customer retention, warranty compliance, and profitability.
- Ensure adherence to manufacturer and dealership policies and procedures.
- Identify opportunities for process improvement and operational efficiency.
Requirements:
- Proven experience in a Service Manager or Senior Service Advisor role within the automotive industry.
- Strong leadership and communication skills with a customer-first approach.
- Ability to manage budgets, performance targets, and departmental profitability.
- High level of integrity, professionalism, and discretion.
- Solid technical understanding of vehicle maintenance and repair operations.
- Strong organizational skills and attention to detail.
- Commitment to continuous improvement and excellence in service delivery.
Benefits:
- Paid time off (PTO) for vacation, personal, and sick days.
- Matching contribution to your 401K retirement savings plan.
- Employee discount on vehicle purchases, servicing, and parts.
- Medical, dental, and vision insurance coverage for you and your eligible dependents.
- Life insurance for added peace of mind.
- Certified DailyPay partner.
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