Guest Relations Associate
2 weeks ago
Oasis Nursing and Rehabilitation is looking for a Guest Relations Associate to join our growing team.
Seeking customer-service oriented individual who naturally possesses a kind and empathetic attitude towards others. The ideal candidate will be professional, always place the needs of the residents and families first, and is able to effectively and appropriately communicate with others. This position will assist residents with non-clinical resident requests, work to complete satisfaction surveys, and be able to work with members of the care team to meet and exceed resident needs. The ideal candidate will have experience in hospitality or healthcare setting, have a positive can-do attitude and strong interpersonal skills, have a genuine desire to help others, and excellent communication and organizational abilities.
Excellent Benefit Package:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid time off
- 401k matching
Job type: Full-time
Shift available: Tuesday - Saturday
The ideal candidate will be professional, always place the needs of the residents and families first and is able to effectively and appropriately communicate with others. Our Guest Relations Associate will assist residents with non-clinical requests, work to complete satisfaction surveys, and be able to work with members of the care team to meet and exceed resident needs.
We offer staff-friendly strategies, and a team-oriented approach to make sure our staff is well-trained, well-looked after, and superbly appreciated.
PRIMARY FUNCTIONS (Including but not limited to):
- Greets patients upon admission to make them feel special and welcomed.
- Must be positive and encouraging with a professional demeanor.
- Is understanding, attentive and anticipates patients' needs, while taking ownership of getting things done.
- Demonstrates awareness of and sensitivity to patients' rights and maintains patient confidentiality at all times.
- Maintains cooperative and respectful working relationships and supports staff in the performance of their duties.
- Distributes water pitchers to patients daily and refreshes pitchers throughout the day.
QUALIFICATIONS:
- Must be able to multi-task effectively.
- Healthcare experience required.
- Excellent communication and customer service skills required.
- Must be approachable and friendly.
Salary: Starting $18.00 per hour
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