Supervisor, Account Leadership

About the Agency

Orchard Digital Marketing is an independent, full-service digital marketing agency focused on growth optimization for clients in complex categories. Our expertise spans solutions architecture that connects data with technology to achieve business goals; designs experiences to enhance websites and digital entry points; and integrates communications to drive results across the customer journey.

We are outcome-obsessed, human at our core, and committed to raising the bar on how we show up for clients and each other.

Job Description

SUPERVISOR, ACCOUNT LEADERSHIP

The Supervisor, Account Leadership is a strategic operator, relationship leader, and business steward within Orchard's Account Leadership team. This role drives clarity, alignment, and momentum across client engagements, owning the why behind the work and ensuring the team delivers high-quality, integrated marketing grounded in client goals and agency standards.

You'll lead day-to-day business direction for key accounts, deepen client relationships, translate business needs into cohesive marketing strategies, and ensure the work is delivered with excellence, from scopes and briefs to execution, financial stewardship, and performance outcomes.

This role requires someone who communicates clearly, brings solutions early, and consistently Finishes Strong.

RESPONSIBLITIES

Strategic Leadership & Business Ownership

• Serve as the client's strategic partner, building deep understanding of their goals, category, audiences, and internal dynamics.
• Translate business objectives into integrated marketing strategies, scopes of work, and clear priorities for internal teams.
• Lead the full strategic planning process for your client portfolio, shaping the strategic recommendation, guiding teams through insights, prioritization, and performance expectations, and driving alignment with clients and internal teams.
• Ensure every deliverable ladders back to client goals and Orchard's standards of quality.

Client Relationship & Growth

• Build trust-based relationships across client organizations, anticipating needs and addressing issues early.
• Communicate proactively and clearly, ensuring clients feel informed, aligned, and confident in the work.
• Identify opportunities for organic growth; introduce cross-functional agency capabilities to evolving client needs.
• Lead renewal discussions, scope evolution, and pricing conversations where appropriate.

Work Stewardship & Quality Control

• Review and pressure-test all work prior to delivery, ensuring accuracy, clarity, strategic integrity, and alignment with client expectations.
• Elevate the thinking and rigor of internal teams, pushing for stronger insights and better outputs.
• Own the development and maintenance of the client's Activation Plan, using it as the source of truth for priorities, launches, and financial alignment.

Internal Collaboration & Team Leadership

• Model Orchard's values—leading with clarity, owning outcomes, and keeping collaboration high-trust and high-feedback.
• Partner closely with PM to ensure timelines, scopes, staffing plans, and deliverables run predictably and profitably.
• Break down silos across Media, Strategy, Creative, Analytics, and Web by driving shared accountability and integrated decision-making.
• Support the growth of junior team members through feedback, coaching, and clear expectations.

Performance & Results Accountability

• Own delivery against client goals, partnering with Analytics and specialty teams to interpret results and identify optimizations.
• Lead business reviews with clarity and impact, telling a compelling story about performance, insights, and recommended actions.
• Establish and reinforce accountability with internal teams, ensuring commitments are met and progress is visible.

Operational & Financial Management

• Partner with PM and Finance to manage account financial health (scope adherence, hours pacing, estimate accuracy, and profitability).
• Ensure time is captured accurately, invoices are reviewed and approved, and change orders are initiated when scope shifts.
• Forecast revenue, hours, and resource needs with accuracy and consistency.
• Identify operational risks early and drive cross-functional teams toward alignment and resolution.

REQUIREMENTS

• 8+ years of agency experience with increasing responsibility within integrated marketing, business leadership, or account management.
• Senior living and/or healthcare experience preferred.
• Strong understanding of digital marketing, multi-channel tactics, and performance-driven strategy (Paid Media, Creative, Analytics, Web).
• Demonstrated experience leading cross-functional teams on complex marketing programs, including websites, integrated campaigns, and content/creative.
• Proven ability to manage scopes, budgets, timelines, and financial stewardship with high accountability.
• Exceptional communication skills—clear, concise, confident—in both client-facing and internal settings.
• Strong presentation skills with the ability to simplify complexity and lead strategic conversations.
• Proficiency in Microsoft PowerPoint, Excel, and Word.
• Degree in Marketing, Advertising, Business, Communications, or related field preferred.

KEY TRAITS

• Aligned to Orchard's values and Account Leadership expectations:
• Owns the outcome — accountable, disciplined, proactive.
• Leads with clarity — excellent communicator, decisive, and structured.
• Finishes strong — high follow-through and exceptional attention to detail.
• Never settles — curious, improvement-oriented, and pushes the work forward.
• Grow together mindset — collaborative, supportive, and feedback-driven.
• Strong problem-solver with a solutions-first approach.
• Confident managing ambiguity and bringing order to complexity.
• Equally strong in relationship-building and operational rigor.

ORCHARD IS LOCATED IN THE HEART OF DOWNTOWN CINCINNATI.

Think you'd like it here? Apply today