Product Owner

The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.

The Role

We are seeking a Product Owner who can help shape the mission-critical systems that serve as the backbone for Police, Fire, and EMS. The Product Owner for Data Management will lead the strategic development and delivery of data translation and sharing services to increase the investigative and reporting value of dispatch calls, case and incident records, frontline officer reports and other related areas throughout the public safety ecosystem. You will serve as the key liaison between the software development team and the Product Manager. This role is responsible for ensuring that product requirements are effectively communicated, prioritized, and executed by the development team. You will manage the product backlog, define user stories, and facilitate Agile processes to deliver high-quality software products that align with the broader product strategy.

What You Do

Collaboration with Product Manager:

• Work closely with the Product Manager to understand the product vision, goals, and high-level roadmap.
• Translate the product strategy into actionable tasks for the development team.
• Provide feedback on feasibility, timelines, and technical considerations to support product planning.
• Partner with the Product Manager to drive the successful delivery of complex software initiatives from concept to launch while supporting continuous improvement on existing products.

Backlog Management:

• Own and manage the product backlog, ensuring items are well-defined, estimated, and prioritized.
• Create detailed user stories and acceptance criteria based on stakeholder and user needs.
• Continuously refine and update the backlog based on team feedback, changing priorities, and user insights.

Development Team Support:

• Act as the primary point of contact for development teams, clarifying requirements, priorities, and expected outcomes.
• Support Agile processes by facilitating sprint planning, refinement, and review sessions.
• Collaborate with development teams to balance feature delivery with technical debt remediation.

Stakeholder Alignment:

• Collaborate with the Product Manager, Business Analysts, Designers, and other stakeholders to gather input, define priorities, and align priorities.
• Represent the voice of the customer to the development team and ensure features deliver maximum value to end-users.

Quality Assurance:

• Review completed work to ensure it meets defined acceptance criteria and is aligned with the product vision.
• Partner with QA and testing teams to validate that deliverables meet quality standards

Continuous Improvement:

• Analyze and evaluate team processes, making recommendations for efficiency improvements.
• Use product metrics and team feedback to refine the backlog and adjust priorities.

What You Bring

Required Qualifications:

• Degree in Computer Science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.
• A minimum of 3–5 years of experience as a Product Owner or in a similar role within software development, driving delivery for a defined product area.
• Working knowledge of data tools and practices for Extract, Transform, Load (ETL) and ELT processes.
• Strong understanding of Agile frameworks, particularly Scrum or Kanban.
• Proficiency in writing user stories, acceptance criteria, and maintaining product backlog.
• Hands-on experience with tools like JIRA, Confluence, or similar.
• Technical background or hands-on experience with software development processes.
• Excellent communication skills, with the ability to articulate technical requirements to non-technical stakeholders.
• Strong organizational skills and attention to detail.

Asset Qualifications:

• Working knowledge of and practical experience with Apache Kafka event processing.
• Understanding of how structured data can enhance AI knowledge bases.
• Proven experience working across different development teams to create common, shared infrastructure.
• Experience with "Aha" Product Management software
• Familiarity with software engineering concepts such as APIs, databases, and cloud platforms.
• Certified Scrum Product Owner (CSPO) or equivalent certification.
• Experience with Public Safety software such as Computer-Aided Dispatch (CAD) or Records Management Systems (RMS).

Note:
Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the
FBI's CJIS Security Policy Resource Center.
Equal Opportunity
Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact