Medical Billing Administrative Aide

About This PositionSince 1985 the Phoenix Fire Department has provided 9-1-1 ambulance services to the citizens of Phoenix. In 2023, the Phoenix Fire Department transported over 96,000 patients in response to 911 EMS (Emergency Medical Services) calls, resulting in charges of $116 million. The fees associated with ambulance transportation are user-based and require a complete billing and collection operation. Admin Aides perform a prebilling audit of the field documents, creating the cleanest billing document available. They submit claims, write appeals and process refunds in compliance with State and Federal Regulations. They contact and correspond with customers, hospitals, and insurance companies to obtain a speedy revenue recovery and an exceptional collection rate. ETS manages multiple medical and billing documents in compliance with both Federal and State confidentiality laws.ResponsibilitiesAdmin Aide duties are performed within closely controlled timelines. Daily batches of charges are processed and produced for medical billing. Individual accounts are constantly updated and submitted for payment. The responsibilities include and are not limited to:Audit the EMS incident reports to bill for fees associated with 911 transports.Search for and verify patient and insurance information (name, address, phone, insurance eligibility, etc.).Verify insurance eligibility with State, Federal, and commercial insurance plans.Determine level of service, treatment, and supply fees.Assign ICD-10 codes for standard billing to insurance companies.Prepare and reconcile daily transport ticket batches.Take phone calls from patients, insurances, and other associated parties.Answer billing questions; resolve billing issues; obtain and update patient and insurance information.Follow up with insurance payors on outstanding claims, online and over the phone.Review information from documents received from hospitals and patients, and update accounts accordingly.Receive and process credit card payments (phone / mail).Submit electronic and paper claims to multiple payors.Perform quality assurance tasks daily, weekly, and monthly.This is an in-person position and enjoys a 40-hour Monday through Friday work schedule.IDEAL CANDIDATEAbility to communicate in Spanish.SALARYPay Range: $ 20.51 to $35.08 per hour.Hiring Range: $ 20.51 to $31.82 per hour.Pay Range ExplanationPay range is the entire compensation range for the position classification.Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.Internal Only:Please understand that this is pay grade 343. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.Promotions occur when the last two digits of the pay grade increase.Demotions occur when the last two digits of the pay grade decrease.Lateral transfers occur when there is no change to the last two digits of the pay grade.When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page .BenefitsA comprehensive benefits package is offered which includes:Traditional pension with employer and employee contributions, click here for more details: Pension Information401(a) and 457 plans with employer contributionsChoice of generous medical HMO, PPO, or HSA/HDHP plansMedical enrollment includes a monthly $150 City contribution to a Post-Employment Health PlanWellness incentive of up to $720 annuallyDental, vision, and life insurance optionsEmployer paid long-term disabilityFree Bus/light rail passTuition reimbursement program up to $6,500 per yearPaid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave daysPaid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month periodFederal Student Loan Forgiveness offered through SaviFor more details, visit: Unit 003 BenefitsMinimum QualificationsFour years of experience performing clerical duties.OR Bachelor's degree in public or business administration or a related field.Other combinations of experience and education that meet the minimum requirements may be substituted.All finalists for positions are subject to a criminal background check applicable to the department or position.Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.For information regarding pre-screening and driving positions, click here .The City job description can be found here .Preferred QualificationsThe minimum qualifications listed above, plus:Experience with ambulance coding (ICD10 and HCPCS).Experience with auditing / quality control.Experience working with health insurance claim denials and appeals.CAD/RMS and/or ZOI EPCR experience.Experience with payment entry and/or reconciling medical claims.Experience using Respond ambulance billing software.RECRUITMENT DATESRecruitment closes November 24, 2025. All materials must be received by 11:59 p.m. on this date.This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.How To ApplyApply online by completing the required information and attaching,as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.WE ARE HERE TO HELPJob interviews may be held by video or audio conference.If you are in need of computer resources, click here for free options.Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.Explore other Employment Opportunities with the City of Phoenix .Subscribe to receive e-mail notifications about new employment opportunities.If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at or by text at You may also fill out and submit a Reasonable Accommodation Request Form .REFERENCEAdmin Aide, JC:06020, ID# 59992, 11/19/25, USM, CM, Benefits:003Building the Phoenix of tomorrow.DoWorkThatMakesPhoenixWorkCity of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.