Lead Business Analyst: Salesforce

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary
The Lead Salesforce Business Analyst is a strategic partner to the AST leadership team and is responsible for driving data-informed decision-making across sales and operational functions. This role focuses on analyzing sales performance and customer forecasting trends; optimizing complex sales processes; evaluating and determining global capacity; and identifying revenue growth opportunities. Leveraging strong business acumen and technical expertise, the analyst will develop and maintain advanced, self-service analytic tools, performance dashboards, and models that support strategic decision-making and execution—driving accelerated revenue growth, improved sales productivity, and enhanced margin performance within our Salesforce environment.

This is a remote/home-based position. Preference will be given to candidates located within reasonable travel distance of STERIS headquarters in Mentor, Ohio. This may include those who can commute by car or fly in periodically. Ideally, the selected candidate will be able to visit the Mentor office a few days each month.
Travel Requirements:
To effectively support and service our AST customers, the ideal candidate must be willing to travel approximately 30% domestically and 10% internationally.
What You'll Do As a Lead Business Analyst

• Design and deliver advanced reporting and analytics to provide actionable insights into sales performance, Customer engagement, revenue and volume trends.
• Align Salesforce capabilities with business strategies by delivering functional and technical solutions that support organizational goals.
• Conduct detailed business analysis to translate challenges into clear specifications and lead implementation for sales and leadership teams.
• Architect and design scalable, high-performance Salesforce solutions using lean methodologies.
• Analyze business requirements, assess platform capabilities, and recommend efficient solutions leveraging native Salesforce features and automation tools.
• Lead cross-functional teams through the design, development, testing, and deployment of Salesforce and integrated enterprise applications.
• Manage Salesforce-related projects from initiation through execution, including planning, estimation, risk mitigation, and stakeholder communication.
• Facilitate collaboration across sales, marketing, finance, and IT to gather data needs, prioritize enhancements, and ensure successful solution delivery.
• Provide guidance on Salesforce architecture, integration strategies, and industry best practices to support continuous improvement and scalability.
• Oversee testing and validation of new Salesforce features and updates to ensure data accuracy, reliability, and alignment with business needs.
• Drive continuous improvement of Salesforce-centered analytics and reporting functionality, including configuration, customization, and integration with other systems.
• Develop and execute change management strategies, including user training and documentation, to promote adoption and maximize ROI from Salesforce enhancements

The Experience, Skills And Abilities Needed
Required:

• Bachelor's degree in Business Administration, Finance, Economics, Information Systems, Data Analytics, Statistics or related field.
• At least 10 years of experience in business analysis and/or data engineering, with at least 5 of those years involving hands-on work with Salesforce CRM (e.g., Sales Cloud, Service Cloud).
• Proven experience leading business analysis initiatives in Agile environments, with a strong track record of applying those skills within Salesforce to deliver strategic, data-driven outcomes.
• Strong background in solution architecture, business process redesign, and stakeholder engagement.
• Experience with functional testing, UAT, and SIT sessions.
• Proven track record of driving revenue and margin growth through strategic, complex data analysis and CRM system enhancements.
• Must have Salesforce Certified Platform Administrator, Salesforce Certified Platform Administrator II, and Salesforce Business Analyst Certification.

Preferred:

• Master's degree preferred.
• Deep understanding of business processes within the healthcare or life sciences industry preferred.
• Medical device industry experience / knowledge is desired but not required.
• Familiarity with HIPAA, HITECH, and other healthcare compliance standards.
• Additional certifications are preferred not required: Platform App builder, Salesforce Certified Health Cloud, Certified Sales Cloud or Einstein Analytics and Discovery Consultant.
• Experience with Snowflake database administration is helpful.
• Reporting analytics (CRM Analytics, Tableau) preferred.

Skills:

• Strong analytical, problem-solving, and communication skills.
• Ability to translate complex business needs into technical solutions and actionable insights.
• Proficiency in Agile methodologies and project management tools.
• Strong verbal and written communication skills to interact with stakeholders at all levels.
• Strong expertise in Apex, Visualforce, Lightning Components, Salesforce integrations, and strong foundation in managing Salesforce environment.

What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

Pay range for this opportunity is $105, $136, This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit

If you need assistance completing the application process, please call This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by

• k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.