Administrative Receptionist

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Administrative Receptionist serves as the first point of contact for guests, clients, and vendors visiting the Convention Center's administrative offices. This position is responsible for greeting visitors, managing incoming calls, providing administrative support to office staff, and ensuring smooth day-to-day front desk operations. The ideal candidate is professional, customer-focused, organized, and able to multitask in a fast-paced environment.

This role pays an hourly rate of $20.00-$22.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2025.

About the Venue:

The St. Charles Convention Center is the finest full-service convention center in the Greater St. Louis metropolitan area. Containing over 154,000 square feet of flexible meeting space, including 83,000 square feet of exhibit space, the SCCC is the perfect place for events up to 3,000 attendees. Located mere minutes away from St. Louis Lambert International Airport, the St. Charles Convention Center is surrounded by multiple hotels, Historic Main Street, and the Streets of St. Charles, giving versatility to your commute and experience at St. Charles Convention Center.

St. Charles Convention Center's parent company Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Responsibilities:

• Greet and assist visitors in a courteous and professional manner.
• Answer, screen, and direct incoming phone calls to appropriate staff members.
• Maintain visitor sign-in logs, issue visitor badges, and ensure building access procedures are followed.
• Manage the main office email inbox and route messages to the correct departments.
• Coordinate incoming and outgoing mail, deliveries, and courier services.
• Track, order and distribute office supplies.
• Maintain the reception area, conference rooms, and common office spaces to ensure they are clean, stocked, and presentable.
• Assist with scheduling and coordinating internal meetings and conference room reservations.
• Provide general administrative support including data entry, filing, photocopying, and ordering office supplies.
• Support event coordination staff with administrative tasks related to meetings, events, and client communications.
• Maintain accurate records of office contacts, vendor lists, and administrative documents.
• Handle confidential information with discretion.
• Log all checks and invoices received by mail according to the Finance manual.
• Give out general information regarding the schedule of events in the building and ticket availability.
• Perform other duties as assigned to support the administrative and SCCC team.

Qualifications:

• High school diploma or equivalent required; associate degree or administrative certification preferred.
• Minimum of 1–2 years of experience in a receptionist or administrative support role, preferably in a hospitality, event, or convention center environment.
• Excellent verbal and written communication skills with a professional and courteous demeanor.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced setting.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and comfortable with office technology (printers, phone systems, scheduling tools).
• Experience with multi-line phone systems and handling a high volume of calls.
• Proven ability to manage confidential information with discretion and professionalism.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.